レビュー (6,576)
絞り込む
-
評価順
Leah is polite and professional in answering my questions. She was quick to reply and HONEST about my concerns. I'm only starting to use the service and may want an annual plan while it's discounted. I found out there are no refunds after the free trial period. Something I need to consider.
Awesome! We are happy to hear that Leah was able to resolve all your concerns. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin
Spoke with Spencer from customer service and he resolved my issue quickly. The app however makes you pay an extra $7 monthly fee to talk to suppliers, and some don't have it enabled anyways, which spocket won't tell you until after you've paid
Thank you so much for the review and I'm glad to hear that Spencer was able to assist you in a timely manner. I will make sure to forward this feedback to our support team and have them look into this and work on areas to improve. We appreciate your input and thank you for trusting Spocket! - AJ
This website helped me find all the products i needed that were shipped in the US! Will keep using to source products in the future.
That s what i was looking for as most of my clients are based in US. I will highly recommend this app.
Awesome! Get ready cause your customers can receive their packages fast. Have you tried exploring our "Made in the USA" option? Besides coming from the US, their for sure American-made, which is something you and your customers might love.
I have cancelled my membership before my trial ends but they still charged me unexpected cost $99.99 twice and a total of $199.98.
Hi The Shopee House! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
I think there are not as many products for pets. I feel it is limited for my niche. Could use more customer support and also email updates on products related to my store's niche instead of other random products that are not relevant.
Thanks for the feedback! Definitely noted on adding more pet products. Regarding customer support, we aim to provide the best, although sometimes the number of requests per day can be quite a lot and so it takes a bit of time to attend to everybody. We hope you can understand. But we'll definitely be better at managing messages from merchants in the future!
Great work. The design and setup is amazing. Would be great if it didnt have a limit on characters for my review.
Thank you! We appreciate your compliment. It's awesome to have you drop shipping with us. You can expect that we will do our best to meet and exceed your expectations.
My niche is difficult to find products for in many dropshipping sites, but Spocket has done a great job really diversifying the kinds of products they offer and having something for every niche. The only reason I don't have five stars is that I want to be able to contact the vendors, even if it is not directly, but if there is an issue with a product there is no communication, only a refund. Overall very user-friendly site and great products!
Are we the chosen one in your perspective? We're definitely staying tuned. In any case, thanks so much for your feedback and for raising the issue with suppliers. We do have our reasons relating to confidentiality in terms of giving our merchants direct contact with our suppliers, but this is something that can be considered and explored. Perhaps it'll reap positive results, who knows?
This app is alot easier, and reliable than people give it credit for. Fast loading times as well. Very easy to navigate.
Your feedback is much appreciated as it helps motivate us to do even better. Rest assured that we will! Thank you for using Spocket!
I love everything about the Spocket App. It'd be appreciated if they allow sourcing of products for every paid customer though. However, their support team is very helpful, calm, and understanding. Shoutout to Russel, your support was greatly appreciated.
Your feedback is important to us and we greatly appreciate it! We're happy to provide you with excellent support and you can rest assured that we will always do our best to make your experience great! Thank you for using Spocket! -John