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Spocket offers beautiful and good products, there are many choices, but sincerely, what made me liked the most this platform, it's the customer service which is excellent, efficient and very human! Super team behind this beautiful application!
And we can assure you that you can put your confidence in them! We carefully assess them to ensure that the products they list down on the catalog are only of great quality. Thanks for the review!
spocket has good prices and is helpful in running your store
Hi Oasis of the Senses! Thanks for the review! We are happy to know that Spocket helps you with your business! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I am just starting out but so far I am imperssed and will continue to offer their products on my shopify site.
We’re glad that you were satisfied with your Spocket experience and would love to hear some additional feedback about how we could improve our service even more. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Good but expensive and can be used for only one store. This app is better if you have more than 2000 items.
Thanks for your review! We appreciate your feedback as this would help us improve. We have forwarded this to our marketing team to see what can be done with the subscription cost and connecting multiple stores. Feel free to reach out to us if you need help. - Erwin
This app is absolutely terrible . Today is June 24, 2020. I have placed about 88 orders with spocket & their suppliers. Over 50 of them have no updates on shipping in 5 weeks. I have people emailing me everyday about orders. STAY AWAY. I repeat DO NOT USE THIS SERVICE. The customer service DOES NOT REPLY. Imagine more than half your orders not being shipped? I am seeking legal help. They basically STOLE MY MONEY and do not reply. Their suppliers ARE NOT FROM THE USA. They are all from CHINA. This app is a SCAM. DO NOT USE. DO NOT USE. STAY AWAY. STAY AWAY. THEY WILL TAKE YOUR MONEY AND RUN. DO NOT USE. DO NOT USE
We're sorry to hear about this! We definitely understand the frustration and concern. Thank you for letting us know how you feel! Please know that we do not have any ill intentions towards any of our merchants and that we will always try our best to work with you to sort out any concerns. Rest assured that we will help you out with these issues and take the appropriate actions necessary for each one. Thank you for your patience and understanding!
Needs to be user friendly. more product for electronics store, hard to fing the import button for push to store
Thanks for leaving us a review. We have forwarded your feedback to our developer team regarding the bulk checkout feature and see what can be done ASAP. Please feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co should you need assistance - Abigail
First of all, let me say THANK YOU to the outstanding customer service who are very kind and always willing to help and cooperate. Second, I am so blessed to find a platform that works way better than Aliexpress in terms of high quality products and US/Eur suppliers that offer great great products and fast shipping especially to the United States.
Keep up the great work and stay always as GREAT as you are!
Sincerely,
Y. M
Thank you for the wonderful review and for taking the time to share your feedback with Spocket. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
i just want to say thanks to the sprocket team and spencer in particular for helping me with a technical issue that i was having trouble with, their response to this issue was quick and very helpful and ddint take long at all to sort out. thanks again guys
Wonderful! We are very happy to hear that Spencer was able to help you with your queries in a timely manner. This is what we want you to experience. We are always available to assist you so don't hesitate to reach out to us! - Erwin
Decent experience, a bit too complicated catalog for my tastes but overall decent. Not sure I like the fact that delivery times are big..
Your feedback is very much appreciated as it helps us to know what areas to improve on. I will surely let the team know about this matter. As for the shipping time. Please know that you can always filter the shipping time or choose a supplier that is closer to your location. Thank you! - AJ
I like the fact that the merchandise comes in various shapes and variation. My major concern is price in comparison to competitors.
We appreciate the feedback! That's a perfectly valid concern and it's something that can be worked on so please don't hesitate to reach out to us anytime and we'll gladly help you! Thanks! -John