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What I really loved about using Spocket was the level of customer service and support I received from the support team. Whenever I was stuck and needed help while using this platform, all support agents were professional, prompt, and very helpful in solving issues. Spencer, in particular, went above and beyond and offered a better solution than what was expected for my case and I truly thank him and the team for helping me in my experience with settling with Spocket!
Hi there! Thanks for sharing your positive review of Spencer's service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Eleanor was extremely helpful regarding my enquiry for my business. I had a very detailed question about my shipping rates. She explained to me how I can create them and how high they should atleast be to cover the spocket shipping costs provided by my suppliers. Thanks to Eleanor I now understand the conditions of shipping costs a lot better!
Thank you Spocket!
Thank you Eleanor!
Perfect! We appreciate your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Eleanor, who we know will be delighted to read your comment. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Pour le moment je n’ai pas de client, je vais tester spoket Je trouve que l’abonnement est quand même assez cher
Hi S&M Boutique!
Merci d'avoir publié un avis ! Nous aimerions savoir comment pouvons-nous offrir une meilleure expérience la prochaine fois. Nous aimerions avoir l’opportunité de discuter et d’étudier plus en détail vos commentaires. N'hésitez pas à nous contacter 24h/24 et 7j/7 via notre canal de chat ou vous pouvez nous envoyer un e-mail à support@spocket.co - Abby
After many attempts to solve a problem Leah, Spencer and Earl never gave up until the situation was taken care of. This is customer service at its finest. A major thanks to all of them!!!
Hi there! Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. We'll keep on adding more products for you to choose from. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
The app support works amazing, Ria solved all my questions and advised me. Definitely 5 stars
Hello JoyCart! Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Ria as quickly as possible. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I have found all of the products I needed to run my online store and Jessa has been a very big help in helping me setup my store.
,Hi Tech-Rave! Thanks for your awesome review! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to provide you with the best app you can use for dropshipping and rest assured that we'll keep on striving. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
nunca me dejo entrar a la aplicacion y nunca me dejo conectar mi tienda
¡Gracias por tus comentarios! Lamentamos mucho saber de su experiencia. Nuestras más sinceras disculpas si no pudimos cumplir con sus expectativas en este momento. Sin embargo, permítanos ayudarle con su inquietud. Uno de nuestros administradores de cuentas se comunicará con usted directamente para ayudarlo con cualquier problema que pueda tener; chatee con nosotros o envíenos un correo electrónico a support@spocket.co para que podamos investigar este asunto de inmediato. ¡Gracias por su comprensión y paciencia! - Abby
My experience with Spocket has been quite disappointing. Initially, the platform appeared promising, offering a wide selection of products from suppliers based in the EU and US, which seemed ideal for my drop shipping business. However, my encounter with their service has been less than satisfactory.
The most concerning issue is the unauthorized charges. Despite not giving my consent, I found that Spocket had charged me unexpectedly. This kind of practice is not only unethical but also deeply troubling for any business owner managing tight budgets and expenses.
When I reached out to their customer support to address this issue, the response was abysmal. Their support team, especially an agent named Lorena Alejandro, displayed an alarming lack of professionalism. My messages were seen but went unanswered for an extended period. This level of neglect in customer service is unacceptable, especially when dealing with financial disputes.
In summary, my experience with Spocket has been marred by unauthorized charges and a severe lack of responsive customer support. If you value transparency and reliable support in your drop shipping ventures, I would advise caution when considering Spocket.
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