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I used this app for the free trial only. I went to go cancel on the last day of the free trial they had charged my card. There is no phone contact i had to email and never was refunded.......
Thank you for letting us know about your concern! We're sorry if there was any misunderstanding regarding your account. We checked on our records and confirmed that your account was actually refunded a week ago and was completely processed. We'd be happy to help sort out any confusion regarding your account. We'll have one of our account managers reach out to you directly and assist you however we can. Our apologies for any inconvenience! Thank you for your patience and understanding!
very helpful so far and love that suppliers are US based. Still in the free trial but very optimistic based on what the experience so far.
Welcome to Spocket! Your optimism can be the reason for your future success! We are always here and ready to help you when needed. Reach out to us at support@spocket.co anytime! Thank you! -John
Im new to spocket but I already love it. Spenser replied me promptly and gave me guidance. Really nice and pro guy. Thank a million Spenser.
Ricardo.
Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Spencer's assistance has made such a difference. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
They try hard. I can see that they are doing their best to help with issues. But they are coming up short. I've had numerous problems tracking products sent. If I want to add tracking that's another cost. The products say they are shipping from the US, but many of them are not. They are also incredibly expensive. I think there are a lot more drop shippers eating a piece of the pie. That's what the pie is so expensive. The costs for the products are not competitive. They are way overpriced. I'm giving the 2 stars for customer service.
Its good
try it at least once. Thats what I am doing. I'm not sure if I will be successful but I know what I have in my hands, an option to keep on trying.
Thank you for your review. We are glad you like Spocket and find it helpful. Looking forward to the success of your store😊Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
very good and very usefulassssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
We’re so grateful that you took the time to share your feedback with us here in Spocket! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Love it but the real test is whether I can make a sale. Not a big fan of the high monthly subscription fee so I question whether it can pay off. Waiting for my Amazon Seller account to be open and hopefully I can get some sales.
We appreciate your honest feedback! Very understandable indeed, which is why we provide 2 weeks trial to any of our monthly plans so you can test us out first before making any commitment. We hope to be able to meet your expectations so please don't hesitate to reach out to us at support@spocket.co anytime you need any help and we'll do our best to make those fees worth it! Thank you and welcome to Spocket!
perfect i love it i love the love of it and the love of it makes the love even stronger anything possible with love
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Thank you for the review with Spocket. We value your input and encourage you to let us know more details about your experience with us. - Erwin
Spocket wants you do their job for them. They want you to convince 80% of the product manufactures to join their network. There is no point in using this app right now. Maybe try again in 6 months, it does look good but it is not ready.
I’m sorry to hear about the challenges you’ve faced with our app. We appreciate your feedback and understand your concerns regarding the network of product manufacturers. We are working to improve the platform and expand our network.
Thank you for your patience, and we hope you’ll consider giving us another try in the future. - Eleanor