レビュー (857)

総合評価
4.5
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の9%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の10%は1つ星です
2018年2月14日

Our site are semi drop shipping, but very easy to do drop shipping with Spocket when compare to other drop shipping models. Hope to see more skincare products.

Tl Skincare
アメリカ合衆国
アプリの使用期間:6日
2023年10月9日

Though I haven't used their service to add promotes into my store yet but the support is super wonderful. Especially Leah, whom I have taken as a personal support agent. She is always checking up on me to find out if everything is going on fine.

DebStella
アメリカ合衆国
アプリの使用期間:6日
Spocketが返信しました 2023年10月11日

Amazing DebStella! We’re pleased that Leah was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

2020年7月15日

I am new to Spocket and so far their customer service has been excellent and Spocket is so easy to use with Shopify!

Organized Chaos 360
アメリカ合衆国
アプリの使用期間:6日
Spocketが返信しました 2020年7月15日

Welcome to Spocket! Thanks for telling us about your experience with our customer service and platform. We are happy to have you with us! Thank you for choosing Spocket!

2022年4月25日

Looks great so far.
Perfect integration with minor glitches.
The only downside of it is the overly priced products which do not leave much space for real profit

Bundle Hive Inc.
アメリカ合衆国
アプリの使用期間:6日
Spocketが返信しました 2022年4月25日

Welcome to Spocket! We're excited to see your growth and progress. Reach out to us at support@spocket.co if you need any help or if you have any questions! Thank you for using our services! - AJ

2023年1月8日

I.am in the process of he king out their services, 100 characters is too long for a review. Also I.am.having issues connecting aliexpress

Edgal Baby Clothing
イギリス
アプリの使用期間:6日
Spocketが返信しました 2023年1月8日

We're sorry to hear about your experience, but we appreciate you sharing it! Please accept our sincere apologies if you are facing problems with Aliexpress. Contact us via chat or email at support@spocket.co right away so that we can look into this matter as soon as possible. Thank you for your patience and understanding! - Erwin

編集日:2018年6月26日

Update 2: I am lowering to 1 star after sale experience
Update 1: I am updating my review lower for these reasons

A sale of a product that was listed as shipping from Canada was actually shipped from China and never reached the customer. The first issue is that if the source was correctly specified, we could have kept the customer informed of the timelines. Second issue is that there was a chargeback because the customer did not receive the product, which happens once in a while for China shipments. Spocket team was not able to do anything or refund the product cost. So we lost both ways, one to the customer for non receipt chargeback, and also the payment to Spocket. Since they have no ownership, and we cant talk to the product seller directly to resolve issues, it takes forever and this app is a waste of time and money. Just use Oberlo or other China product interfaces.

1. Depth of product offerings are low for my industry. However it may be good for other shops so no harm in trying out
2. The margins appear good, but if you do a deep search you will find that many products are available at lower retail than suggested. It may be good to start with, but eventually you will be tempted to move out of the app and build your own relationships with wholesale companies just to be competitive in the market, let alone save the monthly cost - always look at annual outflow of an app cost even if it looks fine on monthly basis.
3. Proves review counts and ratings do not paint the true picture. In this case you get a free month if you give a 5 star rating, so most people who install will give a 5 star rating in the first few days itself to get the free month, which leads to a ton of reviews done by people who have not experimented with the app, products and prices.
4. Having said that the app itself works fine, if they can sign up more wholesalers, avoid double dipping and reduce their margin on the products and rely on the monthly fee they may become competitive

I will be removing this app.
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Just installed. First look seems fine. Tried importing 1 product and it went though easily. Let me test how it works and depth of product offerings before leaving a better review.

Jack And Jill Boutique
アメリカ合衆国
アプリの使用期間:3ヶ月
Spocketが返信しました 2024年9月11日

I’m truly sorry to hear about the difficulties you’ve faced with our app and the lack of communication regarding your order. We understand how critical it is for new online shops to have reliable service and timely updates, and I apologize for the frustration this has caused.

Here’s how we’re addressing these issues:

Communication and Response Times: We are currently reviewing our support processes to ensure that responses are more timely and effective. It’s clear that we have fallen short in this area, and we’re committed to improving our communication.

Order Fulfillment: We are investigating the delays in order fulfillment and tracking updates. Your experience indicates a need for us to better manage and prioritize orders to avoid similar issues in the future.

Customer Priority: We want every customer to feel valued and supported. Your feedback highlights a significant concern, and we are taking steps to ensure that all customers receive the attention and service they deserve.

Thank you for bringing these problems to our attention. Your feedback is invaluable in helping us improve. - Eleanor

2019年11月17日

This Company LIES

I was going to use this until I read one of the "success stories" on their blog and realized it was actually a FAKE story. When the supposed owner of the store in the case study replied to my comments, she dismissed my inquiries admitting that she didn't write the article, although the entire thing is written in 1st person as if she DID write it...which in itself is very misleading.

She also couldn't even provide me with a business email from her store, to verify the story is true...and instead told me to DM an IG account that looked obviously fake (made just 2 weeks ago with only random indian guys as followers).

For all I know this app may work, but I'd rather not work with a company that lies and makes up success stories to get people on their platform.

Rave Bae Couture
アメリカ合衆国
アプリの使用期間:3ヶ月
Spocketが返信しました 2020年1月1日

Thanks so much for taking the time to review our blogs. We believe you're pertaining to Erin. We can assure you that the story is in fact, real. Erin didn't write the article, we wrote it based on the interview we had with her. With this, her answers were adapted into first person.

We're sure that a lot of other aspiring dropshippers are interested to know more about Erin so we understand why people would want to contact her directly. With the growth of her business and as much as she'd like to answer all questions, we could only assume that she attends to many tasks that ensure the her store runs smoothly.

2024年2月11日

Easy app and lots to choose from

Barb's Clothing & Novelties
アメリカ合衆国
アプリの使用期間:5日
Spocketが返信しました 2024年2月12日

Hi Barb's Clothing & Novelties!
Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. We'll keep on adding more products for you to choose from. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

2023年7月10日

five stars yewwww. So far so good this is my first week and having a blast check us out Thats Nice Brand dot com.

Thats Nice
アメリカ合衆国
アプリの使用期間:5日
Spocketが返信しました 2023年7月12日

We are always here and happy to help! We're glad you're loving Spocket! Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

2023年12月18日

The app support works amazing, Ria solved all my questions and advised me. Definitely 5 stars

JoyCart
アメリカ合衆国
アプリの使用期間:5日
Spocketが返信しました 2023年12月20日

Hello JoyCart! Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Ria as quickly as possible. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby