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This app is great, filled with high quality products with great product shots, helps a lot with marketing.
very helpful customer service edrielle thank so much for lighting me :))) good app atm for me,i must learn a little but i will ,so fast and help information by Edrielle thanks
Thanks for sharing your positive review of Edrielle's service! It's part of our goal to continue to empower you toward success. Reach out to us at support@spocket.co anytime you need help! - Irene
I was charged 49.99 even when I canceled before the trial usage. I did not realize it until the second month in and I saw my bank statements.
We extremely apologize, this has happened. Would you mind reaching out to us via email at support@spocket.co with more details about the situation so we can look into this matter right away? - Erwin
Spocket has always been helpful and prompt with their replies. My latest experience was with Robbie who not only thoroughly answered my question, but followed up to make sure everything worked out. That's not always the case with some of these companies so I'm really grateful.
Wonderful! Thanks for your feedback and we're glad your inquiry was resolved efficiently and professionally. We’ll make sure we pass your kind words along to Robbie. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Is ok little bit confusing but I assume is the way it is. I Like you can add products straight away
Thank you for sharing your thoughts with us! We would love to get in touch with you to rectify your concerns and make your Spocket experience that best one!Let us know how we can help you, you can chat with us we're available 24/7 or send us an email at support@spocket.co and we'll rush in to help!
HORRIBLE HORRIBLE HORRIBLE HORRIBLE customer service. I deleted the app, the found out spocket charged me, and reached to their customer service about refunding just one day after the first charge. Not only they don't want to refund me, and they also restarted my plan after I downgraded and told me I will be charged again in the next bill cycle. And after downgrading, I lost all the privilege. I was charged for $49 for one day of "unused" service. They are fast at taking your money. Sure now they updated their policy to say uninstalling doesn't cancel the plan, but they never mentioned this during installation. They want you to install it, and forget about it and just charge you in secret. SCAM.
We are very sorry to hear about your experience. Thank you for letting us know! We will make sure to sort out any misunderstanding regarding your account. Our account specialist will reach out to you to resolve your concern as soon as possible! Feel free to contact us as well via support@spocket.co and we'll make sure to rectify the issue. Thank you for your understanding and patience!
So far so good! I have found things that I will use on my sight. I will use this app has been better then other apps that I have tried. I found the products I need for my website.
It's great to know that the app is suitable for your needs and we would love to make sure you get all the assistance you need, just chat with us or send us an email at support@spocket.co.
The shipping costs are to high making my product over priced. Profit margin is to small. Even shipping from US to US is to much
Our sincerest apologies if you felt like our shipping costs are overpriced. Please know that this is the standard price for shipping services so that your customers can receive items within a shorter timeframe. You will see that this is the case with many other dropshipping platforms as well!
As mentioned, if you see any suppliers where their shipping costs are unreasonably high, we'd like to be notified right away so that we can look into their shipping rates and fix it as soon as possible.
They have an awesome selection of products and awesome customer service!! The mockups on the products are very high quality and look great in my store!!
Thanks for your feedback! It gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. -Mhike
These guys scammed me. Charged me for a whole year when I only wanted a month. Not to mention, it was suppose to be free to try first. They didn't confirm the order.
I’m truly sorry to hear about the billing issues you’ve encountered. This is not the experience we aim to provide. - Eleanor