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This is a scam!
Why NOT to use this:
1) They push you to sign up for their trial. Even when you cancel right away, they continue to charge you. I've tried to cancel three times and have been charged $300 U.S since. They refuse to refund me.
2) Their prices are way too high on the products. It's impossible to make any money with them.
3) Their positive reviews are one of two: Fake (You can tell from the "names" of the stores) or They are from people that got paid in credits from Spocket as soon as they downloaded the app.
The only way this app makes their money is from getting users to upgrade, and then their app not working properly when you try to cancel. Just read the other 1 star reviews before you sign up.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abigail
Interesting and unique items. The import process seems easy and straightforward. As a new shop, this service was exactly what I was hoping for.
Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.
We appreciate the honest feedback! Thank you for sharing. We certainly respect and understand your opinion but we are indeed sad to hear about your experience and we'd like you to know that we are sincerely sorry about any possible inconvenience or misunderstanding we may have caused you. Just like any other applications and businesses, there is a policy in place to protect the company and its people but we assure you that our customers will and should always come first. Regarding your concern about the shipping destinations changing, we actually do notify our users regarding any changes to the listings that you have imported or pushed. It can be found in the notification bell on your Spocket dashboard. We did this to make sure you are aware and can adjust accordingly to your preference. If you did not receive any notifications from your end, we'd be more than happy to look into it. We would also be more than happy to make things better for you! We'll have one of our account managers reach out to you directly to help resolve any concerns you may have. Thank you for your kind understanding and patience!
Wish there was more inventory but it has been a pleasant experience on what I could find for my store.
You're welcome! You can expect to see more options and features as we continue to improve and upgrade Spocket. Thank you for being with us!
It is very convenient.
Thank you so much for your kind words! We're so glad to hear that you find it convenient. We strive to make things as easy and seamless as possible for our customers. If there's anything else we can do to improve your experience, feel free to let us know! - Eleanor
A lot of great products shipping from the US...short production times...excited to make this part of my store!
We're excited having you as well. We do love variety, and we're thrilled to know you're enjoying the selections on the app. There's more to come. All the best!
LOVED the customer service, variety of products & suppliers provided by Spocket. I'd 100% recommend Spocket to anyone who wishes to start their dropshipping business.
Thank you for your review. We will share this with the Customer Support team to let them know how we are doing. Thank you for recommending Spocket. We are very happy to hear you enjoy the service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very helpful, especially for beginners. I personally found the 5 video guides extremely useful.
very cool....................................................................................................
Perfect! We’re proud to deliver great value to our dropshippers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very easy to use and absolutely AMAZING customer support. Russel helped answer all of my questions quickly and thoroughly with great detail so that I understood everything clearly. I am very pleased and happy with my choice to use Spocket for my new dropshipping store on Shopify. Highly recommended! :)
Thanks for your wonderful feedback! This has been shared with our entire team including Russel at Spocket. When we hear from happy users like you, we spread the positivity around! Hope to serve you again soon. - Erwin