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Prices are very high and no way to contact Spocket. Vendors doesn't ship product on time.
Thank you for sharing your feedback. We’re really sorry to hear about your experience with pricing and shipping delays, and we truly understand how frustrating that can be. We work closely with our suppliers to ensure timely fulfillment, but we know there’s always room for improvement.
Regarding pricing, we constantly evaluate our plans to ensure we're offering the best value for the features and quality we provide. We’d love to hear more about your specific experience, so please feel free to reach out to our support team directly at support@spocket.co
We're here to help resolve any issues and make your experience better.
Thank you again for your feedback—it’s invaluable in helping us improve. - Eleanor
IF I CAN RATE ZERO I WILL
this people fraud i deleted the app 9 days after trying it in the free trail period "so over priced" then they charged me and when i reach out they told me they can only refund me either 20% or give me 1 month free trail.
AVOID IT AT ALL COSTS
I’m truly sorry to hear about your experience and I appreciate you bringing this to our attention. We strive to be transparent with our pricing and refund policies, and it’s disappointing to learn that we didn’t meet your expectations in this instance.
It sounds like there was some confusion regarding our refund process, and I’d like to resolve this for you. Please reach out to us directly at support@spocket.co, and we’ll review your case in detail. Your satisfaction is important to us, and we want to ensure we address your concerns properly.
Thank you for your feedback, and we hope to have the opportunity to make this right.
- Eleanor
When I closed a older store of mine they robbed my money and didn't cancel it. even though I didn't use any of their services. Don't install this if you don't want to get scammed. BTW, there is no free plan like they said and you can't enter the app without selecting a paid plan.
We’re truly sorry to hear about your experience and understand your frustration. This is definitely not the level of service we aim to provide. We’d like to resolve this issue as quickly as possible and make things right.
3rd class app and developers are not even trying to put any efforts in this app. It takes hours and hours to import products and sometimes no products are even imported. Now I deleted all my products from spocket still I can’t uninstall this app due to an error that says inventory is present in spocket. Don’t waste your time with this app.
We’re sorry to hear about your experience and apologize for the frustration you’ve encountered. Your feedback is important to us, and we take these issues seriously. Please reach out to our support team directly so we can investigate the problem with importing products and the uninstallation issue. We want to ensure that we resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns. - Eleanor
I'm looking through Spocket for the millionth time after installing and reinstalling it. The real variety of products is in the aliexpress section which are just links to aliexpress products/sellers, not only can you import aliexpress for free with DSers, but blindly adding aliexpress linked products from spocket to your store is one sure way to ruin your reputation before you even start. Why? Most aliexpress products now are promoted by "CHOICE," the aliexpress version of Amazon, meaning aliexpress and choice will be all over the package your customer recieves. Meanwhile the US options are literally just random things added by random sellers they allow on the platform, looks like a thrift shop, bad images, immature and vague description etc, and we're expected to pay $40 just to get started building a thriftshop lol. Not to mention that their listings are so high expecting you to be okay with a few dollars, as if youre not going to be investing in paid ads which leaves you nothing.
WARNINGGGGG: I never opted for a subscription plan, not even a free trial. Just downloaded it for a day to look at their offerings then uninstalled the app. My paypal said I have an "auto-pay" of $39.99 scheduled for Spocket, I signed in to my spocket account again, it was showing that I def have the free plan with no subscription on. I was only able to cancel the auto pay directly from my Paypal since the spocket account shows as free trial. I have no idea how it fished my paypal info, prob because paypal is connected to shopify. Beware, if you're credit card is the one connected to shopify the auto pay may not be as obvious.
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Update: They've been spamming me with emails a few times a week ever since my review, cc'ing almost everyone in their department. Bipolar as a company, leave me alone! Blocked them and reported as spam but still in my inbox, new email from one of their staff each time!!!
hank you for sharing your feedback and concerns. We understand your frustration regarding the product variety and integration with AliExpress. Spocket aims to provide a curated selection of high-quality products, and while we do offer access to products from various sources, including AliExpress, our goal is to help you find reliable and unique items for your store.
We recommend reviewing the suppliers and products thoroughly to ensure they meet your quality standards and align with your brand's reputation. If you have any specific issues or need assistance with product selection, please reach out to our customer support team
Spocket website becomes unresponsive frequently.
Return policy does not transfer to shopify automatically, it is lot of work to move return policy for each product and not easy to maintain.
Prices are too high for the product quality, branded items are cheaper than items avialable in spocket.
Google ad comapin reject manyh product for advertising becuase issues with product images and product identification codes not available.
Guys there is no FREE PLAN, i just installed this app to import products from aliexpress to shopify but it won't let you do it unless you get their paid plan.
It clearly says 'free plan' has aliexpress dropshipping on shopify appstore but it's not. I even asked their agent on live chat..
We apologize for any confusion regarding our plans. It sounds like there may have been a misunderstanding about the features available on the free plan. We appreciate you bringing this to our attention. Please contact our support team directly, and we’ll be happy to clarify the details of our plans and help you with any issues you’re facing. Thank you for your feedback, and we’re here to assist you in any way we can. - Eleanor
I love that it asks this rating before I see the output
Thank you for your feedback. I’m sorry to hear that you had a less-than-satisfactory experience with us. We’d love to make this right, so please reach out to us at our Live Chat is open 24/7 and our email address is support@spocket.co
We hope to have the chance to serve you better. - Eleanor
Spocket’s product selection for the Australian market is limited, which didn’t align with my business needs. The no-refund policy adds to the frustration when the service doesn’t meet expectations. Unfortunately, it didn’t provide the value I was hoping for.
Thank you for taking the time to share your feedback. I’m sorry to hear that our product selection and policy didn’t meet your expectations.
We understand that having a wide range of options is crucial, and we’re constantly working to expand and improve our offerings, including those for the Australian market. Your feedback is valuable as we strive to enhance our service.
Regarding our no-refund policy, we understand that it can be frustrating. While we currently have this policy in place, we’re always looking at ways to better align our practices with our customers’ needs. We appreciate your input and will consider it as we review our policies.
If you have any specific suggestions or need assistance, please feel free to reach out to our support team. We want to ensure that we address any concerns you might have and provide the best possible experience for our users. -Eleanor
我8月19日安裝Spocket，在9月2日卸載，這符合他們答應的14天免費試用規定，可我卻在9月4日收到PayPal的59.99美元的扣款通知，經寫信去客服部門詢問也都不回答，跟當初他們要招攬我安裝該軟件天天來信的情況，真有天壤之別，在Shopify後臺沒有顯示扣款記錄，可他們似乎跳過Shopify的規定，私下跟我扣的款，所以我判斷這是一家非常不好的公司。
Complaint to Shopify about Spocket
I installed Spocket on August 19th and uninstalled it on September 2nd, which complies with their promised 14-day free trial period. However, on September 4th, I received a notification of a $59.99 USD deduction from PayPal. Despite writing to the customer service department for inquiries, I did not receive any response. This is a stark contrast to the frequent emails they sent to persuade me to install the software initially. There is no record of the deduction in the Shopify backend, indicating that they bypassed Shopify's regulations and deducted the amount privately. Therefore, I conclude that this is a very unethical company.
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced. We take billing and customer service concerns very seriously. It appears there may have been an issue with your trial period and subsequent charges.
Please reach out to our support team directly at support@spocket.co, and we will prioritize resolving this matter as quickly as possible. Your satisfaction is important to us, and we want to make things right. - Eleanor