Spocket: US & EU Dropshipping

Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.

Spocket has been a great tool for my dropshipping business. The access to US and EU suppliers makes a huge difference in shipping speed and product quality. The integration with my store was smooth, and importing products only takes a few clicks. Overall, it’s reliable, easy to use, and perfect for anyone looking to run a more professional dropshipping store.

Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .

The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!

Geweldige ervaring met Spocket!

Ik ben super tevreden met mijn ervaring met Spocket. Het platform is heel gebruiksvriendelijk en biedt een breed assortiment van hoogwaardige producten, waaronder veel stijlvolle horloges die perfect passen bij mijn winkel. De diversiteit aan producten en leveranciers is indrukwekkend, en het feit dat ze snelle levertijden naar Nederland bieden, maakt het alleen maar beter.

Het assortiment is echt geweldig; ik heb precies kunnen vinden wat ik zocht en meer! Dankzij Spocket kan ik mijn klanten unieke en kwalitatieve producten aanbieden. De integratie met mijn Shopify-winkel verliep soepel, en de hele ervaring was gewoon top!

Ik raad Spocket zeker aan aan iedereen die op zoek is naar een betrouwbare dropshipping leverancier met een prachtig aanbod.

I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable.

Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly.

While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward.

When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948.

The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off.
After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me.

During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market.
Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market.

To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference.
Beware and stay away from Spocket.

In light of this negative experience, I cannot recommend Spocket at all.

Just hope you never have an issue with them. I did not recall purchasing a year membership and as soon as it was deducted from my account I contacted Spocket to see if it were possible to receive a refund. One of the reps said they would get back to me in 48 hours. I never heard back. I contacted them again and over several conversations, not only was nothing resolved but they also stopped answering me, which I consider very disrespectful. I would not work with them again and would recommend Zendrop or Syncee for someone looking to dropship as they have better customer service.

What I Love About Spocket

1. **3-7 Day US/EU Shipping**
No more 30-day AliExpress nightmares. My customers get their calming beds and anxiety wraps in under a week — **perfect for pet parents planning trips**.

2. **Vetted, High-Quality Suppliers**
Every product I import (4.7+ star ratings) arrives exactly as shown. No cheap knockoffs. My **108 Zen Travel Kit** looks premium — because it *is*.

3. **Seamless Shopify Sync**
One-click import → auto-fulfillment → tracking updates sent to **hello@petzentrip108.com**. Orders flow like zen.

4. **Customer Support That Actually Cares**
**Angelique from Support** is a *legend*. When my bank blocked a payment and my account got deactivated, she:
- Deleted my accidental extra store
- Reactivated my account in 24 hrs
- Gave me a **30-day free subscription**
→ All with empathy, speed, and zero runaround.

5. **Profit-Friendly Pricing**
- $14 bed → sell for $39.99 = **$20+ profit**
- $8 spray → $24.99 = **$15 profit**
- Flat $5 shipping + free over $50 = happy carts

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### Real Talk: The Only “Con”
- **Not free** ($24–$99/month), but the **time saved** and **customer trust** from fast shipping make it a no-brainer ROI.

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### Verdict
If you’re dropshipping in the US or Canada and want **fast, reliable, premium products** without the AliExpress gamble — **Spocket is your unfair advantage**.

I launched **PetZenTrip108.com** in under 2 weeks, hit my first sale in 48 hours, and owe it all to Spocket’s speed, quality, and **Angelique’s superhero support**.

**Try Spocket. Thank me (and Angelique) later.**

*Joachim*
*PetZenTrip108.com | hello@petzentrip108.com*

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The product quality and selection on Spocket are the best I've found. It's more expensive than other subscription based services, but it's well worth the money. The actual app is also easy to use and intuitive.

The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.