Spocket ‑ Dropshipping ‑ US&EU

Very poor customer support, after my client subscribed to theeir plan, I add products to import list and I was unable to find it for three days now, the most tragedy aspect of it I can't contact their support, there's no room to contact support. Bad experience.

I chose this app for it’s simplicity of use! I have enjoyed the user interface experience so far. The partnership between this app & Shopify has been seamless!!!

Bit pricier than Ali Express but Gives me extreme Peace of mind that all product are premium and well made. No worries about cheap materials .

Not much use for me. For a dropshipping app I don't understand the purpose. In every category I have searched all I see are orange button products (pages and pages of just organge products) where I have to reach out and form a partnership with various etsy sellers to get products for my store. I have yet to see any purple button pre vetted items I can start selling immediately as advertised. I see no way to search or filter to find the purple products in each category. If I wanted to do Etsy dropshiping I could register with Etsy dropshipping which I have done in the past. I wish it worked for me but it doesn't.

DO NOT TOUCH THIS APP UNLESS YOU WANT THEM TO THIEVE YOUR BANK ACCOUNT , I HAD A PAID TRIAL WITH THEM TWO OR THREE YEARS AGO BUT NOTHING SOLD AND MY TRIAL ENDED AND WAS CANCELLED , RECENTLY I LOOKED AT THE APP AGAIN AND WAS WONDERING TO TRY IT AGAIN, NOTE I SAY I ONLY LOOKED AND WONDERED AND THIS MORNING THEY STOLE £70 FROM MY BANK ACCOUNT THAT I , AN ELDERLY DISABLED PERSON NOW HAVE TO WAIT MAYBE EVEN AS LONG AS TEN DAYS TO GET BACK !!!

4.29 update:

I take back a lot of what I wrote and change from 1 star to 4

Spocket is absolutely not a scam. Yes, many things went wrong, and they have lots of improvements to work on, but they definitely care, they do listen and they want your business to grow.

4.27 update:
I received a call from an account manager. The lady I spoke to seems very nice and understanding. For now, it seems like they are working to fix this. Although, I will make sure to keep updating this review.

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Dear good people, I don't like writing bad reviews. I had to come to write this after chasing their robotic customer support for days who simply don't care about you, your business, or your customers. So why should I care about them?

Those people are heartless.

Hundreds of orders from 3 weeks ago: NO UPDATES! NO TRACKING NUMBERS! NOTHING!

Their customer support said those orders were sent out for delivery then blamed everyone but themselves. First, it was USPS, then covid-19, then "syncing issues", then Shopify. They don't know how to own their mistakes and offer a solution! In the meantime, I'm fact-checking everything they told.

BEFORE YOU SIGN UP CONSIDER THIS:

They won't let you talk directly to the suppliers (red light number one)

You can't cancel orders after being placed even if they have two more weeks before they ship. (red light number two, the item most likely being shipped from China)

There's no way for you to track how much you spent. Impossible to know if there were duplicated charges! They don't send you an invoice! (red light number 3)

They won't refund anything if you sign up for their annual plan and decide to cancel. When a company doesn't offer a partial refund in such cases it means they don't believe their product themselves. (red light number 4)

Instead of responding with an answer, I get this email from this kid who joined the company two weeks ago and has no idea how to solve the issues. That guy sent me a link to USPS which contradicts everything in his explanation to the problem. Again, blaming everyone but themselves. Then he offers me "two free months", so insulting!! Why would I care about that now?! I need my clients to get their packages! (red light number 5 - don't let newbies handle complicated and serious matters)

Meanwhile, I have so many angry customers waiting for an answer, and I don't know what to tell them! People are asking if their order was shipped and if not they'd like to cancel. Makes sense!

It hurts me to feel that I tricked so many people without knowing just because I trusted a system that made it seems like it can be trusted.

Their supplier would tell you they ship "from the United States" Yes, right. Maybe after their local guy here receive the packages and resend them.

I'm shocked by myself and how they drag me to that kind of level of flooding their email and chat messages!

HOWEVER,

I simply will not rest until all my customers get their packages on time or a refund!!! I will fight so strong for people who trusted me and put their payment information on my website!

I respect my clients and appreciate their business while Spocket is spitting on mine.

A company that claims to be the best for dropshippers must know how to communicate with the suppliers they work with and provide us fast answers when there are problems. It doesn't make sense that I've been chasing them for so long to get updates / tracking numbers.

I'm new to the dropshipping world and Spopcket employees have been so amazing. I just upgraded my membership to make sure I get all the wonderful perks my company needs.

This app has helped improve the confidence I have in running my business. the interface is easy to use and so far I like the product options a lot.

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Still in the process of setting everything up, which couldn't be easier. Simply select what items you want to sell, push Add to Import List, and when that's completed, simply select your Import List and select Publish All! Viola, your store is up and running.