Recensies (5.443)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 82% recensies zijn 5 sterren
  • 10% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
23 januari 2023

Easy to use with a good amount of choice for products. I am really enjoying this app and hoping it will improve my business.

DaddyDOHNutz Store
Verenigd Koninkrijk
12 dagen gebruiken de app
Spocket heeft geantwoord 23 januari 2023

Hello there! We're glad you enjoyed the experience and decided to stick with Spocket. This app was created to assist our dropshippers in starting their dropshipping businesses, and we are working hard to add more products, so stay tuned! You can always contact us via live chat or email at support@spocket.co. - Irene

5 januari 2018

wow great content well put together app

Ducktech
Verenigd Koninkrijk
12 dagen gebruiken de app
15 februari 2020

i used this app to help me do my e - commerce shop. i really like how it does work.it would be nice if it did more supplier

marsyashopers
Singapore
12 dagen gebruiken de app
Spocket heeft geantwoord 18 februari 2020

We're glad we were part of your store-buiding process. May we please know what items you're looking for so we can source them out for you? Thanks!

25 november 2022

Leah is polite and professional in answering my questions. She was quick to reply and HONEST about my concerns. I'm only starting to use the service and may want an annual plan while it's discounted. I found out there are no refunds after the free trial period. Something I need to consider.

Bodypos.shop
Verenigde Staten
7 maanden gebruiken de app
Spocket heeft geantwoord 26 november 2022

Awesome! We are happy to hear that Leah was able to resolve all your concerns. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin

Bewerkt 2 september 2019

Update:
The cancellation process is a pain. I've been trying to cancel my subscription for three days! I keep getting excuses. Make it easy for customers to cancel on the app since you charge separately from Shopify. I've read other reviews about people being charged after they've cancelled and uninstalled the app. If I'm charged, I'm going to report as fraud. Make it easy for customers to cancel without having to talk to anyone.

Update:
Every time I use this app, there is always a technical issue. Customer service is quick to respond but they rarely offer a solution which isn't beneficial to me. I think the concept is great but they need to improve the technical issues and provide solutions instead of template answers. As an example, I imported over 50 products into my store and the images are in webpage format and not jpeg or png, which is a requirement for Shopify. They told me to delete all of the products and then reimport because of an issue with the code. I also pay someone to write product descriptions and their work would be deleted. I am definitely searching for other vendors and apps to use. I wouldn't rely on this app.
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The products are a bit pricey and not wholesale prices. I'm going to order samples and I like having that option. Customer service is quick and great! Spocket, however, lacks a lot of features to make the user experience much better and the team doesn't seem receptive to customer feedback.

1. Spocket doesn't have an option to unpublish. I have to make additional edits in Shopify and I don’t want customers to see an unfinished product.
2. There is no option to add products to multiple categories.
3. No option to add a sale or compare price.
4. I can’t see shipping times or other vendor information in the important list unless I search for each product.
5. All of the tags or keywords are auto-populated and most of the time I delete most because it doesn’t fit my store, brand or product. Extra time deleting instead of just letting me add only or select the ones I want.
6. Some text editing features are missing with font and I can’t add a table in the text area. This isn’t probably a big deal but great to have.
7. Add an option to apply the same pricing to all variants instead of pasting or typing in each field.
8. Bonus-see vendor information and ratings such as order accuracy and speed.

Clozet Queenz
Verenigde Staten
9 maanden gebruiken de app
Spocket heeft geantwoord 14 mei 2019

Thanks for taking the time to give your honest review! We're so happy you love how quick our Support team is - we definitely want to keep it at that rate. For the prices, Majority of products on the platform are between 25%-50% off the retail price so if you see products that are priced higher, let us know and we'll do our best to price match! We also wanted to let you know that your feedback is heard and we are going to use that to develop better features and functions on the app. Again, we would like to thank you for this review and see you around Spocket!

16 februari 2020

I think there are not as many products for pets. I feel it is limited for my niche. Could use more customer support and also email updates on products related to my store's niche instead of other random products that are not relevant.

t-shirtSquare
Verenigde Staten
7 maanden gebruiken de app
Spocket heeft geantwoord 18 februari 2020

Thanks for the feedback! Definitely noted on adding more pet products. Regarding customer support, we aim to provide the best, although sometimes the number of requests per day can be quite a lot and so it takes a bit of time to attend to everybody. We hope you can understand. But we'll definitely be better at managing messages from merchants in the future!

3 februari 2020

My niche is difficult to find products for in many dropshipping sites, but Spocket has done a great job really diversifying the kinds of products they offer and having something for every niche. The only reason I don't have five stars is that I want to be able to contact the vendors, even if it is not directly, but if there is an issue with a product there is no communication, only a refund. Overall very user-friendly site and great products!

Lovely Cactus
Verenigde Staten
7 maanden gebruiken de app
Spocket heeft geantwoord 3 februari 2020

Are we the chosen one in your perspective? We're definitely staying tuned. In any case, thanks so much for your feedback and for raising the issue with suppliers. We do have our reasons relating to confidentiality in terms of giving our merchants direct contact with our suppliers, but this is something that can be considered and explored. Perhaps it'll reap positive results, who knows?

30 december 2021

I love everything about the Spocket App. It'd be appreciated if they allow sourcing of products for every paid customer though. However, their support team is very helpful, calm, and understanding. Shoutout to Russel, your support was greatly appreciated.

GBS General Store
Verenigde Staten
7 maanden gebruiken de app
Spocket heeft geantwoord 2 januari 2022

Your feedback is important to us and we greatly appreciate it! We're happy to provide you with excellent support and you can rest assured that we will always do our best to make your experience great! Thank you for using Spocket! -John

27 april 2022

Jam does the job for me very well. She helped me get my money back on my dropship purchase. Thanks very much.

Wintrend.store
Verenigde Staten
7 maanden gebruiken de app
Spocket heeft geantwoord 28 april 2022

Thank you for sharing your experience with us! Please do not hesitate to chat or email us in case you need our help. Our support team is open 24 hours a day, 7 days a week! - AJ

27 februari 2023

As a first-timer in dropshipping, I would highly recommend Spocket. Prinz is very helpful and knowledgeable about the service he provided. All of my questions were answered:)

HighestTrend
Canada
12 dagen gebruiken de app
Spocket heeft geantwoord 27 februari 2023

Prinz has done it yet again! I'm glad he made your experience worth recommending. I'll inform him of your feedback. Thank you incredibly much. Have fun Spocketing! - Irene