Spocket ‑ Dropshipping ‑ US&EU

Everything from ordering right through to fulfilment is smooth but a major downside is you have to signup to PRO before you can use the live chat which I did do and it took nearly 24hrs to get a reply - not worth it. Stay on the basic plan unless you desperately need to chat to someone in the chat. Also, you can only offer 25 products on the basic plan thus forcing you to upgrade that's why only 3 stars!

beautiful products that many a buyer would like to purchase. I'm looking forward to my partnership with spocket to increase my sales

Easy to use software, no bells & whistles; Amazing products, but very expensive to make any profit after discounts and promotions

I will tell you Spocket is a great app when it wants to be, but there are so many issues with Spocket, it's made want to cancel. First the good... The production selection and pricing is good. You will make money off these items. The selection is great too. Now the bad. When an issue arrives, you need to contact support. I had several of their suppliers send out the cost invoice instead of the price invoice. So when you charge $35 for an item that cost $11, and your customer wants to know why the invoice says $11 when you charged $35, have fun with that conversation. Another situation where Spocket onboarded a supplier and I went to try to purchase the item and the supplier hasn't setup their billing correctly, and now 5 days later, it is still not setup, and they get no response from the supplier, and now my customer is ticked off, and I am told I have to wait. If Spocket onboarded correctly, they should be running a sandbox transaction to make the client is setup correctly. So before you invest in Spocket understand, they have great prices, great selection, and decent customer service, but their proccess management is ineffective.

** Update: Customer Service reached out to me and agreed to give me a refund for items that were heavily delayed, and compensate me. I didn't mean to give Spocket another chance but I will try one more supplier before I make a final decision. I'm giving 3 stars because after I posted a negative review about delays and lack of effective communication, I received a very speedy and efficient customer service - Spocket should provide that to store owners regardless of posting reviews on the app store.

The app is unfortunately not great. Several issues occur at every step, from importing products to simply browsing their product library or paying for the orders: cache needs to be cleaned endless numbers of times, product library crashes often, only credit cards are accepted (not debit) and this is not said anywhere until you discover it at the checkout for the first order. Assistance takes days to solve the easiest issues, apart from the amazing Prinz who is always super quick and effective. Thank you Prinz!

I use this app to obtain a quicker shipping time. I still don't know how I feel about it. I can't really find products for my niche to fit into my store and the items I do find are being sold to me at regular market price. So far I've been using spocket for a little over 3 weeks and I don't know if I will continue.

Not the best for dropshipping clothing. I worked with a Spocket supplier who ended up having low quality products and using product images that didn't match what my customers actually received. If you're in a clothing niche you might as well save yourself the subscription fee and dropship directly from the supplier for free.

I like spocket but the suppliers don't respond to you also the cost is not efficient when your just starting off or out

I am just starting out but so far I am imperssed and will continue to offer their products on my shopify site.