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Prinz was professional and immediately helped me with my inquiry. He didn't make me wait long at all and answered my questions clearly. He gets a definite 5-star rating.
One improvement for Spocket to consider would be regarding pricing settings for products. It would be very handy to be able to set supplier-specific rules instead of only global rules for all products. Also once you have set a price, you cannot update it in Spocket and have to individually update each price in Shopify manually. Hopefully, these changes can be implemented in the near future.
Another annoying feature is that not all suppliers update the shipping information
(long after the processing time has passed) and you have to chase them to find out if they shipped an item or not. It would be wonderful if Spocket ensured that suppliers met these basic conditions to save all of us time :)
Hello InspirationIncluded! Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! Meanwhile, we have forwarded your feedback to our developer team and see what can be done in the future. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Love this app, great products, and I love the fact that they have multiple warehouses which speeds up shipping.
Welcome to Spocket! Our aim is to provide you with excellent products and suppliers. Thanks for choosing us!
Its very easy to use with great products
Thank you for the great feedback! We're so happy to hear that you're finding the platform easy to use and love the products. We aim to make things as simple and seamless as possible, and it's fantastic to know you're having a positive experience. Let us know if you ever need any help—we're always here for you! - Eleanor
I think there are not as many products for pets. I feel it is limited for my niche. Could use more customer support and also email updates on products related to my store's niche instead of other random products that are not relevant.
Thanks for the feedback! Definitely noted on adding more pet products. Regarding customer support, we aim to provide the best, although sometimes the number of requests per day can be quite a lot and so it takes a bit of time to attend to everybody. We hope you can understand. But we'll definitely be better at managing messages from merchants in the future!
It is very good in general, but I noticed that there are a lot of products that could be shipped to Australia.
Thanks for the awesome feedback! It's part of our goal to continue to empower you towards success. We'll keep on adding more products for you to choose from. Reach out to us at support@spocket.co anytime you need help! -Erwin
I love everything about the Spocket App. It'd be appreciated if they allow sourcing of products for every paid customer though. However, their support team is very helpful, calm, and understanding. Shoutout to Russel, your support was greatly appreciated.
Your feedback is important to us and we greatly appreciate it! We're happy to provide you with excellent support and you can rest assured that we will always do our best to make your experience great! Thank you for using Spocket! -John
Ria helped me understand that my account was disconnected, so I was able to keep my account current. Site is easy to use.
Hi there! Thank you for the review. We are so happy to hear that Ria was able to provide you with the assistance you need. We’ll make sure we pass your kind words along to her who we know will be delighted to read your comment. We are always available to assist you so don't hesitate to reach out to us! - Erwin
Very excited about this app!
Thanks for providing such amazing service to Shopify store owners. :)
www.clositherapi.com
easy to use, very user friendly.
We understand that running a business can be overwhelming, so we aimed to create a streamlined process that makes it easy for you to manage your products, inventory, and sales. We're glad to hear that our app has made your life easier! - Erwin
Very easy to use
Thank you for your feedback! We're so glad to hear that you find the app easy to use. We appreciate your support and are here if you need any assistance! Happy dropshipping!- Eleanor 😊