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SCAM
Extremely bad. their support is ubsolutely terrible, they dont even know what to do,they dont know their job,they dont know how to deal with issues. they read the messeges and they dont reply for ours or even days!
i ordered a product from a supplier named ''jasper'' and is been a month and he hasn't delivered it yet. support from jasper dont refund me and they also dont know what to do because the supplier doesnt answer to them! Spoket you are a SCAM!
Hi Pulse4Season!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience. - Abby
good quality, easy process
Thanks for leaving us a review. We are thrilled that you loved your Spocket experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
no free plan
Thank you for your feedback! We understand how important a free plan can be for some users. While we currently don't offer one, we have a 14- day free trial you may avail,we’re constantly working on improving our services and will definitely take your suggestion into consideration. In the meantime, if you have any questions about our plans or need assistance, feel free to reach out, and we’ll be happy to help!Happy dropshipping!- Eleanor 😊
This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue.
I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple.
Have already lost 1 month for which I have paid.
Take responsibility.
I would give ZERO stars if one could...
They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution.
The management does not even bother.
Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!
I love the app so far, although I haven't had any sales yet. Customer support (Leah) was very helpful in setting up my products.
Thanks for your feedback! It is fantastic that Leah was able to help you with your inquiry. Looking forward to the success of your store😊 Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
UPDATE: The customer service for Spocket was very responsive and was able to escalate my membership charge and process a refund. They worked hard to make sure I was satisfied and were committed to my resolution. While the service was not for me, the customer service focus showed me that they were committed to their customers and their satisfaction. While I would not give them a 5 since I did not find the service useful, the commitment they showed does warrant a 4 and is worth taking the 14 days to find out if it would work for your store. Original Review:
This drop shipper vendor was not for me. I felt the selection of products was lacking in the US warehouses. During my short time of use, I was not able to find products that fit my store brand in any of the US warehouses. I was also unable to get the AliExpress Connector to work, but to be fair, I did not take the time to call support to figure out why. I did not feel the cost of goods was competitive to my other dropship suppliers and on top of that had to pay subscription. This is probably a fine application for some who sells the products they warehouse, but it did not work for me. I had a slight complication when I tried to cancel the service.
Thank you so much for the review! We are glad that our customer support team together was able to provide you with a satisfactory resolution regarding your concern though we are sad that this app won't fully work for you. We are doing our best to bring more suppliers you can choose from and we are hoping to see you again and work with us together in the future. - Erwin
Their Customer Service is one of the best that we have seen in Shopify's app store. They show us that they really care about us and want to take care of our concerns to make certain we are successful. It's all in the family and that is the way that they treat you--just like a loving family.
What a heartfelt message you left for us and we are overwhelmed with pride! We do care for our valued customers and it is true that we consider you a part of the Spocket family! We aim to provide a professional yet personal approach and you definitely will feel like royalty with the Spocket support team! Thank you.
Love the great products and ease of use.Would love to have more access to premium products at the lower payment plans. This will enable us startups to build quicker.
Thanks for your review! We appreciate your feedback as this would help us improve. We have forwarded this to our marketing team to see what can be done with the Premium products. We currently offer promotional plans right now that you might be interested in! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Just started using the app recently. Just had 2 more orders today and they are so easy to process. Curious to see how fast the shipping is on these 2 items. The first 2 I ordered were a little slow. So far so good though.
Thanks for sharing your experience and joining Spocket! Glad to hear those sales are already starting to come in. Shipping can sometimes indeed be a bit difficult to predict because several factors affect shipping time but Spocket orders should always be delivered within the specified processing plus shipping time. Don't hesitate to reach out to us at support@spocket.co if ever you need any help! We're always here for you!
I'm fairly new but I'm really enjoying how easy it is to use so far. Thank you for making it very user friendly.
Hi there! We are happy to know you are enjoying our service and liking our app's features. It is best to explore more and see what we can offer. - Erwin