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It’s very easy and the products have good quality. I think the shipping is good never had issues so far.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Leah was great support, thanks. i wish if spocket had the option to include shipping cost with the price like modalyst does in order to offer free shipping. i must admit the app is a little rudimentary. i also wish they had more men products but overall, it's good
Thanks for your feedback! It is indeed a great feature we may consider adding in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. - Erwin
I use the app to bring new and exciting products to my customers. I love the uniqueness of of the products. I'm enthusiastic about our partnership and look forward to sourcing products for my pop up shops and selling marketplaces.
Looking forward to doing business with you as well! We love that you chose us to be your partner.
I liked Spocket, the products offered are of high standards. What is missing is an order tracking tool to give my customers the status of their orders
We are totally happy that you liked how Spocket can help your business. By the way, your customers can be automatically notified if you have the notifications enabled in your Shopify settings. Reach out to our amazing Support team so we can give you the instructions to do. Looking forward to hearing from you!
Eleanor has been amazing for me. Quick and sharp responses keep me from being idol too long!!
Great job!!
Thank you!!
Hello CustomPupCollars! Thank you! Welcome to Spocket! It is pleasant to know that Eleanor was able to provide you with outstanding service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Every company's greatest assets are its customers. You would expect even the starter package would give you access to support, after all, more than 30% of clients choose to invest instantly after chatting live with a support agent, who helps them decide if your service is really what they need. Spocket limits chat support to pro and empire users which is why we had to give this a one star. The supplier discloses a 3-5 days processing time and the order fails to even be updated to "delayed" after this time limit expires. Mind you the order still remains as paid with no information on when this is expected to be fulfilled to this day.
Additionally, if you wish to bulk delete all products at once, you do not have this option in-app in an event you wish to terminate your partnership.
We are willing to work with Spocket after we see these changes implemented. In order to protect our customer's interest, our relationship with Spocket will seize until further notice.
Thank you for your feedback! We appreciate the willingness to work with us in further improving our platform. Your opinions and comments about our app are certainly reasonable and we can definitely see where you are coming from. We'd love to be able to walk you through some of the features that would solve most of the concerns you mentioned and we'd love to hear more from you. We will have one of our account managers reach out to you to assist you with anything you may need. Thank you for your patience and understanding!
Spencer was amazing. Very knowledgable! He was able to help me under stand the questions I had regarding my branded invoices. I really appreciated the clarity he provided.
All of our support agents are equipped with the necessary knowledge and information in order to help you with whatever you may need. We appreciate you sharing your feedback and you can expect the same level of service from all our support agents! Thank you for choosing Spocket! -John
GREAT PRODUCT AND PRODUCTS , WORKS GREAT.
Hello Bailey's Bargains & More.com! Thanks for your review and for loving Spocket! There are so many features and products to look for. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I use this app for my business and it helps give me a larger range of products to give my clients. I like looking for unique items.
Love Spocket, especially the premium products! And, the support team has been great with helping me out a couple of times now.
We loved how the premium items are working out for you! Watch out for more premium items coming your way, we'll send you an email to keep you updated. Happy Spocket-ing!