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I downloaded this app and deleted it the day the trial came due. The company refuses to refund the monthly fee.
Update: Because I gave an 1 star review the company reached out and decided to refund my money. I’m changing the review to 3 stars but only because the employee was kind.
Sorry to hear about that! You definitely should not have been charged if the trial subscription was cancelled within the given time period. We would be happy to re-investigate your account to get this concern sorted out. One of our account managers will reach out to you directly to help rectify this issue. Our apologies for any inconvenience we may have caused. Thank you for your understanding and patience!
Turkish language support needs to be added
Hi Methien! Deneyiminizi duyduğumuza çok üzüldük ama paylaştığınız için teşekkür ederiz! Bu, neyi geliştirebileceğimizi bilmemize yardımcı olur ve bu endişeleri çözmek için uygun önlemlerin alınacağından emin olabilirsiniz. Biz çözüm odaklı bir şirketiz ve bunu sizin için çözmek isteriz. Lütfen istediğiniz zaman support@spocket.co adresinden bize ulaşmaktan çekinmeyin. Bize bir şans verdiğiniz için teşekkür ederiz ve size en iyisini dileriz! - Abigail
Since I wrote my initial 1 star review, I have received several calls from Andi who asserts that the team is diligently working to resolve the cited issues. she seems to really care about the app's performance. Based on these conversations I am adding 2 stars and removing my initial review to give the team an opportunity to rectify the matters I cited.
Thanks for the feedback and suggestions - we really do appreciate them! We are making some changes in the app and hopefully, this will answer some of the concerns raised. Regarding the trial period, we would be more than happy to accommodate the request. We will be in touch with you soon!
It hellps allot with dropshiping, finding products and adding then on my stor is never been easeyer
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
I didn't get to use this app as the bad reviews were like a warning sign. I did, however, contact them to have my credit card details removed. And yes they did it. So if you're seeing this and you have a problem with them billing you even after you deleted the app, I guess you forgot about recurring payment happens automatically so it might not be their fault entirely. Contact them before deleting the app and maybe you will save yourself some money monthly! I didn't get to drop ship either, so I have nothing to say about the quality of their clothes.
One of the best apps to use for dropshipping. Everything is so easy to use on this app, from the suppliers, to quality products, to quality photos. If your just starting out with dropshipping, I recommend you use this app as it can transform your store by a mile.
Hello Furry Friends Haven! We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Abigail
pretty fair app. I wish the products were alot cheaper with statistics on the orders, import and page views. All the same the shipping time is a small win.
Is ok little bit confusing but I assume is the way it is. I Like you can add products straight away
Thank you for sharing your thoughts with us! We would love to get in touch with you to rectify your concerns and make your Spocket experience that best one!Let us know how we can help you, you can chat with us we're available 24/7 or send us an email at support@spocket.co and we'll rush in to help!
On the fence.
Since I started off using Oberlo, maybe I am a little bias. But come to think about it, if I had started off with this App and found Oberlo after-the-fact, I would probably greatly reduce my usage of this App.
Dont get me wrong, its great for a free App, even though they charge you do fully use the site, but its functionality needs improvement.
First off, charging to use your Store brand on packaging is lame, and marking some items as Premium is lame as well, as there is no guarantee that one product will sell greater than the next and it also kinda says, "Hey, here is a few crap products to sell, but if you want the good stuff, pay for it."
Secondly, after adding products, the List Price and differs and doesn't add up even if you calculate the added shipping costs. Pay attention. And there are many variables available with no product picture. And the Product Pictures available do not sync in your store. U have to manually Sync them. And back to pricing, there needs to be a simpler way to set the prices, I ended up doing it within Shopify manually for many variants of the same product. Cuts down on time management.
This is not a bad review, really, just statements on ways to improve, in comparison to a completely free App with, a better interface and more products. Hopefully I will change my mind over time.
jaimerais me desinsccire...............................................................................................
Thank you so much for taking the time to write this feedback. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to us via email at support@spocket.co with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! - Erwin