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Spocket is easy to work through for first time business owners interested in dropshipping. The customer service support and tech team are very helpful and prompt with responses and solutions.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has been easy to navigate for you as a first-time business owner. Our team is dedicated to providing excellent support, and it’s wonderful to know that our customer service and tech team have made a positive impact on your experience. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help you succeed! - Eleanor
I do see the spocket does make it possible to actually communicate directly with sellers, I like the layout too. I'm intermediate and still learning, but this app really has so much potential
Thank you for sharing your feedback! We're so glad to hear that you appreciate the direct communication with sellers and the layout of the app. It's great to know you're finding value in Spocket as you continue learning. We're excited about the potential you see in the platform, and we’re here to support you every step of the way. Keep up the great work, and if you ever have any questions or need assistance, feel free to reach out!Happy dropshipping!- Eleanor 😊
extremely quick and responsive
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and responsive. We always strive to provide fast and efficient support, and your feedback means a lot to us. If there's anything else we can do for you, feel free to reach out!Happy dropshipping!- Eleanor 😊
Spocket is so easy to use and has helped me scale my business. I love the variety of products. it has made the process of launching my own online store so easy.
Thank you so much for your fantastic review! We’re thrilled to hear that Spocket has been instrumental in scaling your business and making the process of launching your online store easy. It’s great to know that you’re enjoying the variety of products and finding our platform user-friendly.
Your success is our success, and we’re delighted to be a part of your journey. If you have any questions or need further support, don’t hesitate to reach out. We’re here to help and ensure you continue to have a smooth and successful experience.
Thanks again for your support and for choosing Spocket! - Eleanor
the 5 stars is for the customer service, Marianne is excellent! helpful and patient to guide me step by step.
Thank you so much for the 5-star review! We're thrilled to hear that Marianne was able to provide you with excellent service. She's truly a gem on our team—always patient and ready to help every step of the way. We'll be sure to pass along your kind words to her. If you ever need anything else, we're here for you!Happy dropshipping!- Eleanor 😊
I’m just starting out but I love the fact that I was able to get my store built by an AI and now I can just customize it. I’m not really tech savvy so that was a lifesaver.
Thank you for sharing your experience! We’re so glad to hear that our AI helped you build your store and made the process easy for you. Customizing your store should be a fun experience, and we’re here to support you every step of the way. Best of luck with your new venture! - Eleanor
It's easy to use, but the data shared about the products is lacking for online sales.
For instance, the EAN codes are lacking, and affiliates and SEO/Google Shopping platforms block these products for publication as they are not seen as 'authentic'.
Additionally, the quality of supply is quite poor. They only have small brands, without EAN codes. We don't know if products are tested, so it's shady.
When we highlighted our concern, they were also not helpful. They don't understand marketing. They want you to use the platform, but like this, you can not sell their products.
So worst ROI.
Thank you for the great feedback! We're so happy to hear that you found Spocket easy to use. Our goal is to provide a smooth and efficient experience for our users, and it’s wonderful to know we’re meeting that expectation. If you ever need any assistance, feel free to reach out. We're here to help!Happy dropshipping!- Eleanor 😊
Quality Dropshipping products
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our dropshipping products. We strive to provide the best for our customers, and your feedback means a lot to us. If you need anything else, don't hesitate to reach out. Looking forward to serving you again! Happy dropshipping!- Eleanor 😊
I'm looking through Spocket for the millionth time after installing and reinstalling it. The real variety of products is in the aliexpress section which are just links to aliexpress products/sellers, not only can you import aliexpress for free with DSers, but blindly adding aliexpress linked products from spocket to your store is one sure way to ruin your reputation before you even start. Why? Most aliexpress products now are promoted by "CHOICE," the aliexpress version of Amazon, meaning aliexpress and choice will be all over the package your customer recieves. Meanwhile the US options are literally just random things added by random sellers they allow on the platform, looks like a thrift shop, bad images, immature and vague description etc, and we're expected to pay $40 just to get started building a thriftshop lol. Not to mention that their listings are so high expecting you to be okay with a few dollars, as if youre not going to be investing in paid ads which leaves you nothing.
WARNINGGGGG: I never opted for a subscription plan, not even a free trial. Just downloaded it for a day to look at their offerings then uninstalled the app. My paypal said I have an "auto-pay" of $39.99 scheduled for Spocket, I signed in to my spocket account again, it was showing that I def have the free plan with no subscription on. I was only able to cancel the auto pay directly from my Paypal since the spocket account shows as free trial. I have no idea how it fished my paypal info, prob because paypal is connected to shopify. Beware, if you're credit card is the one connected to shopify the auto pay may not be as obvious.
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Update: They've been spamming me with emails a few times a week ever since my review, cc'ing almost everyone in their department. Bipolar as a company, leave me alone! Blocked them and reported as spam but still in my inbox, new email from one of their staff each time!!!
hank you for sharing your feedback and concerns. We understand your frustration regarding the product variety and integration with AliExpress. Spocket aims to provide a curated selection of high-quality products, and while we do offer access to products from various sources, including AliExpress, our goal is to help you find reliable and unique items for your store.
We recommend reviewing the suppliers and products thoroughly to ensure they meet your quality standards and align with your brand's reputation. If you have any specific issues or need assistance with product selection, please reach out to our customer support team
Not easy to navigate at all. It seems like you should have access to your store for the $1 but then it charges you again. And you have to go through other apps and pages that also charge you. It’s not even worth the time to figure it out if you’re a beginner.
Thank you for sharing your feedback, and we’re sorry to hear that you had a frustrating experience. We truly value our customers and strive to make the navigation and process as simple as possible.
Regarding the $1 access, we understand how it may have been unclear, and we are continuously working on improving communication to ensure everything is transparent. We also understand that dealing with additional charges and apps can feel overwhelming, especially for beginners. We’re constantly refining our platform to make the experience smoother for all users.
If you ever need assistance, our support team is available to guide you through the process send us an email at support@spocket.co We truly appreciate your input, and we hope to have the opportunity to improve your experience. - Eleanor 😊