Avaliações (6.815)
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Customer support is practically non-existent. It is a decent system unless you have ANY issues (which you always will with dropshipping). Unless you have an upgraded plan, the only way to reach support is through email which they do not respond promptly to. Very disappointed.
We are sorry to hear about your experience! We understand the need to get help whenever you need it and we always do our best to reply to all our customers in a prompt manner. We would be happy to investigate your concern and do take the appropriate actions necessary. Our account manager will reach out to you to help with anything we can to make things better! Thanks for your understanding and patience!
Lorena was very patient and helpful in resolving my issue. The follow-up was great. I have been using this app for some time now and find it user-friendly.
We always make sure to prioritize your experience and concerns. I can assure you that the team will be working hard to deliver what is expected. Thank you for your review and trust! - AJ
I love this App, they have too many products, first class customer service, easy to install, easy to use, make ecommerce easier, congratulations!
We love you too! Which is why we do our best to provide you with an excellent platform and great customer service. Happy to work with you! Thanks for using Spocket!
Very happy with customer service on this app. Products seem to be good quality when you select ship from United States. I would recommend avoiding products that say they have another warehouse in China though.
Awesome, we'll be sure to let the members from support know. We can assure you as well that products on the app's catalog are of topnotch quality. Thanks for the review!
Spocket is a game changer! As a shop that strives to give our customers unique and high-quality products to choose from, Spocket is an app that allows us to connect with amazing and professional vendors. On top of that, the ease of use of this app, allows us to focus on the important things: marketing, growing our platform as a brand and delivering top-notch customer service.
If you have been using Oberlo, or god-forbid Aliexpress, drop the struggle now and switch to Spocket!
Edrielle, Robbie, and Leah were so helpful and efficient in helping me with my issues. My problems were solved very quickly.
It's incredible to hear how the support team demonstrates what a team player they are and how dedicated everyone is to meet the needs of our retailer. Thank you for the review! - Irene
Good products, easier bulk order import. Still a log of work to do, bit it's nice!
Your input helps us stay focused on what matters most - providing a platform that supports your success. We appreciate your honesty and look forward to continuing to improve and innovate for you! - Erwin
Nice products Most from US or EU. Premium products nice good interface easy to import items branded invoicing
Thanks for taking the time to send your feedback! We are glad you love our products. We are adding more from the US and other countries soon. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.
Thank you for bringing this to our attention. We apologize for any confusion regarding the free plan and trial. While we do offer a 14-day free trial, it seems there was a misunderstanding about the availability of a free plan. We appreciate your feedback and will look into this to ensure clearer communication. I
First Spocket offers me an excellent selection of products from reliable US and EU suppliers, Its seamless integration with Shopify has streamlined for my own dropshipping operations, boosting efficiency and sales.
Thank you so much for taking the time to share your positive experience with Spocket! We're thrilled to hear that our product selection and supplier network have helped boost your dropshipping operations and sales. - Erwin