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Out of sync inventory management with shopify and suppliers, lost orders, poor supplier management, limited women's fashion products for US market with no product descriptions, extremely slow and ineffective customer service, inferior and cheap outsourced technical team that takes days to investigate and fix technical issues, and no escalation channel for urgent customer and live paid order/shipping issues. If you want to mess up your brand, hurt your revenue and push your customers away with embarassing situations on the orders, this is the dropshipping app to go for. We have spent thousands of dollars in marketing to draw customers and improve conversion rate, and as the orders have started coming through, we are facing challenges in almost every other order. We are giving this feedback so that the owner/management wake up and address their issues, compare their product with oberlo and other apps, make it better! They have potential, but have got lazy and over confident along the way. We have tried Oberlo, Spocket and other dropshipping apps, there is huge potential for new apps in the US dropshipping market to compete and grow. Smart dropshipping app creators should take the hint and build something nice for this market.
Thanks for the constructive feedback. You recently contacted us about your observations as well as your feedback which is now included in our roadmap of features to implement. We appreciate any comments so that we can make our app better! Please know that we always strive our best in continuously making Spocket the best dropshipping app. In fact, there are some big changes along the way please keep an eye out on us and we hope to at least meet your expectations.
Spocket has a vast collection of goods from different niches with an affordable plan! If you're looking for US suppliers, I highly recommend them. Most importantly, their customer service is second to none. Specifically Ria, who helped me through multiple issues. Her professionalism, responsiveness, and eagerness to resolve issues promptly have provided me with a seamless experience with Spocket. Thank you!
Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Ria's assistance has made such a difference and has finally solved your problem. - Erwin
I love sprocket because it is helpful on general basic need to kick start my ecommerce store
That's amazing to hear!
We're thrilled that Spocket has been able to help you kick-start your ecommerce store and meet your basic needs. That's exactly what we aim for - to provide a solid foundation for your business to grow and thrive. - Erwin
This is a good app for anyone looking to start a dropping shipping business on Shopify. As they state, there are hundreds of products to choose from for your store. The customer service and support teams are very friendly and easy to work with. HOWEVER, BUYER BEWARE; here are some important considerations based on my personal experience. Product stock notifications and COMMUNICATIONS with suppliers ARE HORRIBLE, which means THERE’S A PERPETUAL PROBLEM WITH PRODUCTS BEING OUT OF STOCK. Over the two+ years of working with Spocket, I had to cancel more than 70% of the orders placed through the app. The reason was because items were out of stock or the supplier was no longer selling on the app, and there was never a communication regarding these status changes. Because of that, my customers ordered with an expectation to receive, only to become dissatisfied and upset with my company when I had to cancel their orders. Moreover, these scenarios cost my business significant money for credit card processing and cancellation fees. If your goal is to simply show an abundance of products on your site, then this app may be right for you. If your goal is to make money in product sales with happy, satisfied customers, then I caution you to stay away.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. Allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues you may have otherwise; please chat with us or email us at support@spocket.co so we can look into this matter immediately. Thank you for your understanding and patience! - Spocket team
Recently had a good experience with customer service, product quality has improved over time. Overall happy with product
We are delighted that you enjoyed your experience; our Customer Support team will be delighted to read what you wrote. We're thrilled you found our product and app useful. If you need assistance, please contact us at support@spocket.co. - Irene
A great app to have if you are interested in changing your products frequently. Spocket is in endless supply of trending easy to sell products.
Thanks for recommending us! We are continuously bringing in more suppliers for our retailers to have more options for their store. We hope that you continue to support us!
This app is amazing. I not only love the fact that there are suppliers that are from the US which means shipping is faster, but also love the quality of suppliers it provides. I made my very first sale thanks to Spocket and it was an amazing feeling.
Loving this site! They have been a big help to me setting up my store and refreshing my products to sell.
We do want to help our merchants as much as possible every step of the way, so we're super happy to know that our efforts paid off. We hope to continue making things easier for you so don't hesitate to reach out when the need arises!
Super easy, perfect user friendly interface
Thank you for your feedback on our interface! We're constantly working to improve and refine our platform, and your input is invaluable. We're glad you've found it easy to use and navigate, and we'll keep working hard to make sure it remains that way. - Erwin
Trying for first time. Seems very easy to use. Nice product choice. Looking forward to a prosperous endeavor.
It's great to know that your first time using Spocket turned out great! We hope you find the products you need from the app and we're also looking forward to seeing the things you'll achieve with your store.