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I used Spocket for over a year on the unicorn plan connected to a Shopfiy store. For us, some orders get processed fast, with no issues BUT too many don't. The main issue are the Sellers on the platform. Sellers don't seem to keep their inventory up to date. As a result, orders we receive end up not getting fulfilled in one way or another. Also, response time from Sellers is very slow which mean's customers have to wait for a long time only to get a response that item is not available! Spocket support is there (which is good) but they too must wait for Seller and can't do much other than wait. Sometime Seller cancels order without any reason! Also, when the sync is lost between Spocket and Shopify, it leaves inventory info inaccurate on Shopify. There don't have a tool to fix this.
I hope Spocket cleans up and kicks the slow responding Sellers off the platform very soon and addresses the Sync issue otherwise I will stop using them. I am not waiting for them and looking to find a better platform.
Thank you for sharing your feedback with us! We're genuinely sorry to hear about your experience, and we apologize if we didn't meet your expectations. However, we're committed to resolving any concerns you may have. Please don't hesitate to contact us via chat or email at support@spocket.co, and we'll address this matter promptly. Your understanding and patience are greatly appreciated.
this app is helpful to add products to your store, its greatly recommended for any one using drop shipping in the U.S
There is a great collection of products here to choose from. When I'd get more sales coming in to justify the empire plan, I'll be changing to that to make it to where I don't need to have any caps on anything. Something that is also really nice is the way that you are able to personalize the invoices that your customers would get to make them branded by your store.
We are very happy that you are doing well with your store. Our product collections continue to increase by the hundreds everyday and we make sure that the products listed are of good quality. Please know that we are here whenever you need help and we will do our very best to be successful with you!
Excellent App! I have been using Spocket for over 2 years now, and I've had a great experience with them so far. Customer support is fantastic! Shout-out to Leah and others on the Customer Support team for all the help.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team including Leah will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin
I like spocket. It is easy to use. The price is fair. They could expand selection. I would recommend this app for online start up dropshippers.
We are honored to be the frontline of your dropshipping business! Thank you for the recommendation, we are truly grateful!
Good customer support very helpful and on point
I will definitely keep using the chat and videos provided for training
Thank you for your review. Our entire Customer Support team at Spocket is very happy to help and provide all the assistance you need! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co Have a great day ! 😊- Abigail
I start using Spocket and they have simply the BEST variety I could not find anywhere else
My favorite app to find US Drop Shippers. Super easy to use and fulfill orders, and the delivered product is what it says it is. Customer service has also been amazing, anytime I have a question they answer quickly and are so helpful. The only reason I give 4 stars instead of 5 is because I have a certain niche I'm targeting and the product options are limited but I really hope more product that ships from the US is added so I can use it even more! Thanks Spocket!
It is simply amazing how easy and fast you can add products
We're committed to making sure our app is both fast and easy to use. We believe that when you can focus on what matters most – growing your business – you'll be more successful in the long run. And we're proud to play a part in that success! - Erwin
I absolutely love Spocket! The integration process is smooth, and the interface is exceptionally clean and user-friendly. The notifications about products going out of stock are incredibly helpful.
We're proud of the effort we put into making the integration process seamless and easy to use, and it's great to hear that it paid off for you. Our goal is to make it simple and stress-free for you to start selling and managing your online store, and it sounds like we've achieved that for you. - Erwin