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Great app
We appreciate your feedback and are glad to hear that you're enjoying our app. We're committed to making it the best it can be! - Erwin
The worst costumer support ever!
They didnt fulfill my orders, thet dont answer my emails or messages.
Dont even think about it!!!
Info@ninelivescats.shop
I’m truly sorry to hear about your recent experience with us and apologize for the inconvenience you've faced. We take customer feedback very seriously, and it’s clear we fell short in this instance.
Could you please provide me with your order details or any specific information related to your case? I’d like to investigate this further and ensure that your concerns are addressed promptly. You can also reach out to us directly at support@spocket.co, and we’ll prioritize your request to resolve any outstanding issues.
Thank you for bringing this to our attention. We’re committed to improving our service and hope to have the opportunity to make things right. - Eleanor
I'm new to Shopify and I'm getting ready to launch my store. I do have a few concerns about using Spocket. At first glance, the items and integration seem good. Also, I like the shorter shipping times. Here are my concerns, though.
First, I signed up for the 250 products option but I didnt realize it was listing of the products vs selling. When I look at the next tier, there really aren't extra services just the option to list extra products. So, to stock my store, I have to use other vendors or pay the higher price before I see if the products sell as well as other vendors. Also, I paid for the full year and if I want to go upward, my option is only to pay for the larger amount full year. I'm trying to work with customer support to see how I can get the higher level and go to a monthly plan.
This brings me to my second concern. 24/7 support means I can reach out 24/7 but they are not available 24/7. So, I can't seem to do business when it is convenient to me but rather it is convenient to them. And, since I can't talk to their vendors with an issue because they are the pass-through, this can cause a customer issue for me, a new store.
I will say, the one time I had a vendor issue, they eventually responded and allowed someone from the vendor to reach out. This is why I'm giving three stars or it would be two stars.
Stay tuned as I launch. I hope I don't have to eliminate them as a vendor. I really need a reliable vendor who ships out of North America.
they said they had Free
plans they don't
Thank you for sharing your experience. We appreciate your feedback and will use it to help enhance our service.
We do have a free 14-day trial.
If you're willing, could you please provide more details about your experience with Spocket via email at support@spocket.co? - Eleanor
This app is great, the only thing missing for me is a direct push-to-store of the Return policy. There is no way for my customer to see that, so I always have to copy and paste the processing time, the shipping times, and the return policy whether it's 15 days, 30 days, or more. Each supplier has different policies. That is probably the most annoying thing about the app.
Thanks for your feedback! It is indeed a great feature we may consider to add in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. -Erwin
It was a wide variety of products and with the right marketing and patience it will definitely pay off ! I like it because it helps me keep my website stocked when I'm out of my own inventory.
That's a great point! Having a wide variety of products to offer your customers can be a major draw, and with Spocket, you've got access to a vast catalog of high-quality products. And I love that you mentioned patience - building a successful online business takes time and effort, but it's worth it in the end. - Erwin
Great quality products and amazing customer service. Process is so so easy.
Our customer service team is dedicated to providing top-notch support to all our users. We understand that sometimes things can go awry, and it's crucial to have a team that's always available to help. We're thrilled to hear that you've had a positive experience with our customer service - we're proud of the work they do! - Erwin
Good so far. Seems to work. Looks good to me. Too early to tell. We'll see what happens. Seems ok to me.
Great! Glad everything is looking good so far. Rest assured that we are here and ready to support you whenever you need it. You are important to us! Thank you!
Spocket has an amazing amount of products that spans across many niches plus they're portal is easy to use. They are one of 3 main suppliers I have decided to use based on the ease, pricing, customer service, variety and quality. I do wish that it would show the shipping as a field as I'm calculating each products to make it easier to adjust customer pricing. Clicking on the shipping link is an extra step as well as manually adding in the shipping for the various zones. Hopefully, that will change in the near future but either way, I plan to stick it out for as long as I need the service (and can afford it:-) Thanks Spotify!
Thank you for leaving us a review! Please know that we do value your feedback. We always want to know how we can make it easier and better for retailers like you.
Edrielle stayed with me and answered every single question I asked. Great customer service with patience. I was impressed. I look forward to stay with Spocket services.
Thank you for using Spocket to import products to your store! We are looking forward to working with you towards amazing results! Reach out to us at support@spocket.co anytime you need help and we'll gladly assist you.