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Great Support team, Oj welcomed me warmly, managed to solve my issues professionally and was eager to help where they could. They where patient and a pleasure to speak to.
Hi Hound Companion!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Leah. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
Great app
We're proud of our user-friendly interface and the time it saves you. Our goal is to make it easy for you to find great products, manage your orders, and grow your business. - Erwin
Many thanks to the support team for their great efforts to solve my refund issue specially the collaboration from Abigail ..very responsive team.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
It’s very good best thing i ever saw
Your satisfaction means a lot to us, and we're committed to continuously improving and providing the best experience possible. If you have any questions or need further assistance, please feel free to reach out. Thank you for your kind words and for choosing us!
Happy Spocket-ing!
Thank you to Eleanor for her big help and her patience with me !
Hi Anouk & Co.!
Perfect! Thanks for your feedback. It is awesome that Eleanor was able to provide you with the best support and resolved your concern efficiently. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Erwin was great! He was extremely patient and helpful all around. I wish he is the one that always helps me. Thank you so much!
Hello WhimsCo Boutique! Thank you for your Review! That's great to hear! We are glad that Erwin was able to help you with all your questions. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I am loving Spocket and their support team is the best. Leah is Awesome!
We're thrilled to hear that you're loving Spocket! Providing top-notch support is a priority for us, and we're delighted to hear that our team has been able to assist you effectively. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to ensure your continued satisfaction with Spocket.
Happy Spocket-ing!
Love it so far
Thank you for your kind words! We’re thrilled to hear that you love it so far. If you have any feedback or need assistance, don’t hesitate to reach out. Enjoy! - Eleanor
Charged me after cancelling my account. They "processed" a refund and after the time frame they gave me, I haven't received it yet. Reached out to customer service to follow up and advised me to reach out to Shopify. Now Shopify is telling me to reach out to them so we are just going in circles and I'm down $110. :(
We sincerely apologize for the inconvenience and frustration you've experienced. It's disheartening to hear about your billing issue and the challenges you've faced in obtaining a refund. We take these matters very seriously, and we assure you that we are actively investigating this issue to resolve it promptly and we apologize for any inconvenience this has caused you. Our customer support manager is actively working on your case and will reach out to you with updates as soon as possible. Thank you for your patience and understanding.