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Rita gave great customer service. She answered all of my questions in a fast an precise manner. I got the answers I needed. She followed up with me to ensure I got what I needed for my issue and sent me a link to help me out.
Thank you for your great review. At Spocket, we work hard to offer high-quality service to every dropshipper. We made sure to share this feedback with Ria. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Helpful staff - there's always someone to solve a problem. Really love the fact that we can now talk directly to suppliers - sometimes customers requested to return an item or a refund - getting an answer from suppliers could take up to days because of the indirect communication lines. That problem is also now solved. Best dropshipping app + high quality suppliers and products. 100% recommend.
Your recommendation and feedback is greatly appreciated! You can expect the same level of excellent support from us at all times because your success is also ours! Thank you for choosing Spocket! -John
HORRIBLE BUSINESS. I signed up for yearly, but after I contacted them days after signing up to cancel because it didn't fit the right products for my store than I originally thought, they refused to give a refund of the $900 I was charged. How is this fair? I had to cancel and take the entire loss. BE WARNED. DO NOT SIGN UP FOR YEARLY.
We would like to sincerely thank you for your feedback!
We want to assure you that Spocket will never charge you for anything other than what you have signed up for or purchased. Please know that it is our goal to make to provide a more streamlined process for our customers especially when it comes to payments so if you have suggestioons that you would love to share with us, we would truly appreciate it.
Great products and customer service is fast and gives you the right answers to your questions. Leah was great, explained the answer I needed in detail. App is very user-friendly!
Thanks for the feedback! It is awesome that Leah was able to assist you quickly and efficiently. We look forward to assisting you again soon. Have a lovely day! - Erwin
Good place to start................................................................................!
Spocket is the perfect app for beginners because it is very easy to use and understand! We're glad to have you with us. Thank you for using Spocket!
Spocket in my opinion has the best of everything. Products , photos, description and overall the best customer service. I just chatted with Prinz at 2am Est time and he helped me resolve my issue within minutes. This is truly customer service at its best. You will not regret this app !!
Amazing! Thank you for your kind words. We’re pleased that Prinz was able to provide you with exceptional service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I am having some problems on quantities on what is shown from spocket on my store and what is shown on aliexpress store from spocket
As you continue to explore Spocket and learn more about our features and benefits, you'll discover even more ways to increase your earnings and grow your business. Our team is always working on new updates and improvements, so stay tuned for exciting announcements and new opportunities! - Erwin
sito carino
Siamo davvero dispiaciuti di apprendere che la tua esperienza con Spocket è stata deludente. Apprezziamo il tuo feedback e apprezziamo che tu abbia dedicato del tempo per condividere le tue preoccupazioni. - Erwin
Fantastic customer support! Very quick to acknowledge any questions/issues regarding the various suppliers.
Thanks! Our Customer Support Team is always here for you whenever you need help. We're always happy to assist you towards success!
very good
Thank you for the positive feedback! We’re glad to hear you had a good experience. - Eleanor