Avaliações (6.817)
Refinar
-
Por avaliação
Eleanor was very helpful and patient with me when I needed some clarification. Great customer service.
Hi there!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Eleanor. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Looks good so far
Hi there!
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we will assist you every step of the way. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Good
Thank you for your feedback! We’re glad to hear that you had a good experience. If you have any more thoughts or need assistance, feel free to reach out. We’re here to help! - Eleanor
Honestly, I've tested just about every supplier and I'm extremely disappointed with this one.
I trialed spocket to see if it would be a good fit for me. I determined it wasn't. When I attempted to login again - I received a "sign up for spocket" pop up after cancelling my membership.
I received the $299 charge for the "unicorn" level (even tho I attempted numerous times to cancel this membership). I even got ahold of support to try to get it resolved.
They responded that I have 2 accounts under the same email. But since I somehow cancelled one day after the trial I'm crap out of luck. But hey - a product I'm not even using will be cancelled now.
So I decided to try logging in to give it another go since i guess I just wasted $299 anyways and I still cannot login.
This honestly has to be the worst experience I've had with a subscription service hands down.
Account 1
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
No Subscription/Plan
Account 2
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
Unicorn Monthly Plan (Trial End Date: March 06, 2024) - Cancelled on March 07, 2024.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Got the best service from John
Your kind words mean a lot to John, and we're sure he'll be thrilled to know that his efforts have made a positive impact on your experience with us. Please know that we'll continue to strive for excellence in customer service, and we appreciate your continued trust in our team. - Erwin
The best
Wow, thank you for the incredible feedback! We're so glad you think we're the best. Your support is greatly appreciated. If you have any suggestions or need assistance, feel free to reach out. Thanks again! - Eleanor
Muito útil
Obrigado por sua avaliação incrível! Estamos muito felizes em saber que achou o nosso aplicativo útil para você. Isso é o que nos motiva a continuar melhorando e criando conteúdo de alta qualidade para você. Se houver algo mais que possamos fazer para melhorar ou acrescentar valor à sua experiência, por favor, não hesite em nos dizer. Muito obrigado novamente por compartilhar seus pensamentos! - Erwin
Best app ever!!
Thank you for the amazing review! We're so happy to hear that you think we're the best. Your support means a lot to us, and we're always here to help you with anything you need. Happy dropshipping!- Eleanor 😊
the best marketplace ever
That's amazing to hear! We're proud of the community we've built and the opportunities we provide for buyers and sellers. Thank you for being a part of it! - Erwin
The customer service is terrible, I have been waiting for them to solve an internal problem and it has been 5 days and still nothing, I requested the cancellation of my store and I still have no response.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby