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I've had a few issues regarding quality control with two different vendors but Spocket has always been easy to contact and they are quick to jump on the problem and work to find a solution. I was surprised by how easy it is to contact their customer service and how helpful they are each time.
Glad you're enjoying using Spocket! We'll do our best to reach and meet your expectations. We take pride in our customer support team, who always provide top service, 24x7! Thanks for using our services and recommending us! - Irene
Edrielle was very helpful, and responsive to my queries. She provided relevant information with helpful links to guide me further about my questions.
Thanks for your feedback! We’re truly grateful for your comments about Peejay and will make sure we share your compliments with her! We hope we’ll have the opportunity to assist you again. - Erwin
The app is clean and does what it says. Probably could use a few more hot products but all in all I would recommend it for beginners.
We do consider ourselves the dropshipping app for all levels. Thanks for giving your honest feedback! We're taking note of your suggestion regarding adding more products that fall under the bestselling and trending category.
Works great. Sometimes it isn't syncing the stock of an item which is annoying as it shows as out of stock on Shopify, but in stock on Spocket. Seems to be only affecting a handful of items though. Orders are processed quickly and efficiently - no complaints!
Thanks for taking the time to leave feedback! Our product development team is continuously working on improvements there as well. We are delighted to hear that you had a positive experience with our Spocket service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Great assortment of items. Many have high shipping costs, however. very seamless integration with shopify.
Our selections are in fact one of the widest unique product selections in the market today with thousands of verified suppliers. It is true that shipping cost for some listings can seem expensive at first because it really depends on the nature of the product itself and the logistics. There are a lot of factors to consider but there are also lots of ways to get around the higher shipping costs. Please feel free to reach out to us at support@spocket.co and we'll gladly help you figure out any matters about shipping and the variables. Looking forward to working with you! Thank you for being with us!
Concept is good.
Lack basic functionalities in App. Provided multiple feedbacks. Hopefully they would incorporate.
Awesome, your feedback is much appreciated. We do take these reviews seriously as we want to offer you the best user experience so the insights you gave would definitely be considered.
I like the fast customer help via Live Chat, always helpful and friendly. I find the online tutorials a bit so-so, having live Chat with Spocket helps a lot, recommended.
Hey there! Thanks so much for your feedback - we can definitely use it to improve the content we release in the future. We're all friends here, and we want to be able to help our merchants as much as possible so we're thrilled to know you're satisfied with our Support team's efforts.
It imports easily, so nice easy to use, prices seem good. US based dropshipping. Shows whole price then suggests retail price.
Thanks for the wonderful feedback! We are so glad you find the app easy to use with the products you can add to your store and other features. Reach out to us anytime if you need help! - Erwin
Everything was smooth and easy , all good and amazing, I totally recommend. Everything was smooth and easy , all good and amazing, I totally recommend.
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to provide you with the best service you can use for dropshipping and rest assured that we'll keep on striving. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
So far so good have not officially launched yet but so far so good. Great customer service like Russel has helped me solved problems. That is key the good customer service
Thank you for taking a moment to share your experience at Spocket. Our team including Russel is so glad to hear that you are happy with the assistance provided. We look forward to seeing you again soon. - Erwin