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HORRIBLE BUSINESS. I signed up for yearly, but after I contacted them days after signing up to cancel because it didn't fit the right products for my store than I originally thought, they refused to give a refund of the $900 I was charged. How is this fair? I had to cancel and take the entire loss. BE WARNED. DO NOT SIGN UP FOR YEARLY.
We would like to sincerely thank you for your feedback!
We want to assure you that Spocket will never charge you for anything other than what you have signed up for or purchased. Please know that it is our goal to make to provide a more streamlined process for our customers especially when it comes to payments so if you have suggestioons that you would love to share with us, we would truly appreciate it.
Great products and customer service is fast and gives you the right answers to your questions. Leah was great, explained the answer I needed in detail. App is very user-friendly!
Thanks for the feedback! It is awesome that Leah was able to assist you quickly and efficiently. We look forward to assisting you again soon. Have a lovely day! - Erwin
Good place to start................................................................................!
Spocket is the perfect app for beginners because it is very easy to use and understand! We're glad to have you with us. Thank you for using Spocket!
Fantastic customer support! Very quick to acknowledge any questions/issues regarding the various suppliers.
Thanks! Our Customer Support Team is always here for you whenever you need help. We're always happy to assist you towards success!
Spocket is top notch Drop Shipping provider. Easy to use and integrates great with Shopify. Payments are easy and customer support is superb!!! May Your Days Be Full Of Joy!!!
Thank you! We wish you joyful days ahead too! We greatly appreciate the feedback. Reach out to support@spocket.co anytime you need help or if you have any questions! -John
Getting started, like the interface, will see how the product does in the long term, im learning about drop-shipping now
The customer service with Spocket is the reason I keep doing business with them. My last experience was with Lorena and she was able to get my question answered immediately. So impressed!
We truly appreciate your feedback. Your words fuel us to improve and always innovate. I can assure you that we will be consistent in delivering the best service. Please know you can always reach out if you should need anything. Thank you for choosing Spocket! - AJ
UPDATE: Their response to this review is FAKE, they contacted me, put it in writing that I would be refunded and then they ghosted me! NO Refund STILL (5/9/23). PLEASE TAKE MY ADVICE AND WATCH YOURSELF WITH THIS COMPANY. check out their BBB reviews also, I am not alone in this situation.
Once again, I trusted this company after they reached out to me to "make things right" and offering me several months of free service and now they have turned around and charged my account almost $700 for a renewal that I NEVER agreed to! I worked with upper management previously due to SO many ongoing issues including order delays, wrong items being sent to my customers and now for the 2nd or 3rd time my account being charged without MY authorization! I have documentation that I requested auto renew to be turned off when free months of service was offered to me BY THEIR UPPER MANAGEMENT TEAM! MAJOR Issues with this company, after 3 years with them I recommend you STAY AWAY!!!!!!!! I WILL KEEP TAKING THIS UP THE CHAIN UNTIL MY CARD IS REFUNDED.
My sincere apologies for any inconvenience. This is never the experience we want you to have and we appreciate the feedback.
Allow us to help you with your concern. One of our Account Managers will reach out to you directly to help with any issues you may have otherwise; please chat with us or email us at support@spocket.co so we can look into this matter immediately. Thank you for your understanding and patience! - Abigail
I love the products! A little pricey for the rookie that I am. Looking forward to my first sale!:)
Awesome! Glad you are loving the selections. Some listings may seem pricey at first but once you get the hang of it, some prices can even look affordable! We'd love to help you get that first sale however we can. Don't hesitate to reach out to us at support@spocket.co and we'll gladly assist you! Thank you!
UPDATE: John gave me a call and said: "I saw your review and I MIGHT be able to give you your $99 back if you remove your review you left us."
MIGHT!?
My review I left on May 16th:
Can I give negative stars!? Horrible service. They take WEEKS to help you. By the time they help you, you've already lost out of sales. Going with another app.
We're sorry to hear about that! We would be more than happy to resolve your concerns for you. Please reach out to us at support@spocket.co and we will gladly do our best to help you out!