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Very easy to use this app and there is a wide variety of products to choose from.
Support was great- Robbie helped me with some billing issues and I was able to get my issues resolved within a couple hours.
Thank you for signing up with Spocket! I'm glad you enjoyed chatting with Robbie. We hope to meet and even exceed your expectations. If you require our assistance, we are always available! If you need assistance, please contact support@spocket.co and we will gladly assist you! - Irene
Very cute clothes! The only thing I could complain about is their pricing. The premium has all the cute clothes and it is pricey!
Thank you for the feedback! Our suppliers usually base the pricing depending on the demand for a certain product while still allowing you a 25-35% profit margin for each one but we appreciate you letting us know so that we may also inform our suppliers about your feedback. We'll do our best for you! Thank you!
I would recommend this app it is very useful and Prinz in customer service is Great to work with!
Hello R&R Liquidations! We are happy to know you love the experience with Spocket. We are proud Prinz was able to help you with your queries. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
This company should screen their suppliers more with certain parameters that they need to get back with a Spocket about shipping and inventory within 24 hours. Small businesses rely on Spocket to upload inventory to their website. When inventories and suppliers are not vetted properly, it causes delays in product And lost customers and profit. More attention should be made toward having one customer service rep or two assigned to each client like me.
Hi Borrowed & Blue Wedding Outlet!
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I used this app,Great app and Free plan,I like only free,I would like to give 5 stars,
Thank You.
http://sphb.online
Nice products but not happy about having to call Shopify in order to get my $99 refunded after subscribing to the Empire/Pro plan and I am STILL waiting around for my refund of $99 which they have refused for no apparent reason. App uninstalled and all items have been deleted from my store. I am using an alternative. Update 20th January 2021
After placing my order for two products on the 6th of January to the value of £68, and thankfully this was a test order made for myself, suddenly I saw a no entry sign on one of my orders without an update, I contacted Spocket support to find that the seller who is listed as shipping to the UK does not ship to the UK and shipping price was listed at $4. So, I requested a refund. The second order suddenly had the same issue on the 19th of January, suddenly cancelled. Immediately called Shopify to complain and express my frustrations. Unfortunately, Spocket is not an app that I can recommend, too much hassle, poor communication, I had no idea what was happening from one day to the next and cannot say this is a reliable app for fulfilment of your orders in a timely manner. I am glad that the order made was for me personally and not to a customer. Too many issues and problems that will spoil the reputation of your business/enterprise.
Thank you for your review and for liking the range of our products! We really do appreciate the feedback. Regarding the subscription charges, we always let our retailers know the reason if a refund has been approved or not and I believe yours is still in progress hence you might have thought otherwise.
Nevertheless, it's sad for us to hear that you have already had the app uninstalled and items deleted from your store. We hope we can work something out!
This app has very nice products in good quality and shipping time. Plenty of suppliers let you find your products. But I noticed that often quality of pictures is poor so it looked a bit poor in a store. also after descriptions is not full. no materials or size in description, and this is really important for customer.
Thank you for letting us know about your concerns. We value your feedback so we can continuously make the app better for you. If you can please let us know which items had the following issues? So that we can rectify it for you. Send us an email at support@spocket.co and our team will rush on to assist immediately.
Nice place to do dropshipping nicceeeeeee
Hi Fayah group!
Thanks for your kind words. We are glad you like your experience. It is good that you were able to start using our service and rest assured that it will get better from here. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
My sister just loved that forever and always necklace and I love your products too. She was so pleasantly surprised when it came with earrings as well! Thank-you Spocket!
We hope that you become as successful as other successful retailers we have onboard. We are bringing in more suppliers and products from the US by the way so stay tuned!
I'm very happy with this app. There is a wide variety of items to choose from for my store. I am now able to order sample to "test" a supplier out before ordering. I had an issue and customer services handled it promptly on the same day!