Spocket: USA & EU Dropshipping

For the products shipped from EU and shipped to EU, the shipment time being shown is 15-30 days. Hilarious!

pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés.
Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter.
Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)

Spocket charged me without my authorization 2 months after I ended my subscription, simply because I opened the app up. I did not click any payment authorization. This is a fraudulent website. Stay away!

IF I CAN RATE ZERO I WILL

this people fraud i deleted the app 9 days after trying it in the free trail period "so over priced" then they charged me and when i reach out they told me they can only refund me either 20% or give me 1 month free trail.

AVOID IT AT ALL COSTS

我8月19日安裝Spocket，在9月2日卸載，這符合他們答應的14天免費試用規定，可我卻在9月4日收到PayPal的59.99美元的扣款通知，經寫信去客服部門詢問也都不回答，跟當初他們要招攬我安裝該軟件天天來信的情況，真有天壤之別，在Shopify後臺沒有顯示扣款記錄，可他們似乎跳過Shopify的規定，私下跟我扣的款，所以我判斷這是一家非常不好的公司。

Complaint to Shopify about Spocket

I installed Spocket on August 19th and uninstalled it on September 2nd, which complies with their promised 14-day free trial period. However, on September 4th, I received a notification of a $59.99 USD deduction from PayPal. Despite writing to the customer service department for inquiries, I did not receive any response. This is a stark contrast to the frequent emails they sent to persuade me to install the software initially. There is no record of the deduction in the Shopify backend, indicating that they bypassed Shopify's regulations and deducted the amount privately. Therefore, I conclude that this is a very unethical company.

I would rather give 0 Stars. Downloaded the app -> cant even browse because you are immeadiately confronted by a pop up to select and buy a subscription.

-> left the app and now we wanted to deinstall and remove it.
Cant be removed due to

"Spocket - US & EU Dropshipping cannot be uninstalled without specifying a successor location for the following items:"

Now this parasite is forever on our store since shopify says the problem lies in the backend of the app and they cant do nothing.

Now how should I ever remove the app since I cant even log in?

0 STARS!!!!!

Regarding Jubilee

This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.

1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).

2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.

FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to

RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.

I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!

The website freezes a lot.

When I closed a older store of mine they robbed my money and didn't cancel it. even though I didn't use any of their services. Don't install this if you don't want to get scammed. BTW, there is no free plan like they said and you can't enter the app without selecting a paid plan.

Here's the truth about Spocket.

All these other positive reviews are from people who just started using the platform and like what they see so far but ultimately have no idea about how things actually work here.

I've been using Spocket daily since 2019 and during this time, I have accumulated extensive experience using the platform, interacting with their support team, understanding the nuances of its integration with Shopify, as well the entire dropshipping process Spocket facilitates, such as placing orders, processing times, supplier considerations, and the shipping of products to customers. This is what I can tell you.

First, a heads-up: most dropshipping platforms are bunk. The industry is riddled with false promises of dropshippers making bank off their online stores when the reality is less than 1% will find success in this industry. Be sure to manage your expectations if you’re just going in for the first time.

While Spocket is one of the better dropshipping platforms I’ve used over the years (and I honestly HATE saying that), it is still riddled with issues that will undoubtedly hinder your ability to succeed and will also surface unexpected roadblocks throughout your journey. This will make the likelihood of your success as a droppshipper considerably low.

I’m going to focus primarily on my experiences regarding supplier issues, as this is the backbone of operations and has persisted as an ongoing problem for me since the beginning.

Any experienced dropshipper knows that your business is only as good as your suppliers. Their processing times, shipping times, product quality, and return policy will all impact your success and bottom line. If the supplier disappoints your customer in any of these areas, you will suffer the losses—not them and not Spocket.

While suppliers need to apply to be part of Spocket, I’ve encountered very little quality control in terms of supplier worthiness. There are often discrepancies with supplier inventory and variants from the numbers displayed in the product catalog vs what the numbers display once imported to your store. A product may appear to be in stock and have multiple variants available only for you to discover AFTER the import that the product has no stock or limited variants. I’ve had instances where a supplier has claimed to have products in stock up until the point when a customer places an order on my store and I go to fulfill it, whereupon suddenly I am informed the product is out of stock or unavailable and I am forced to refund my customer’s order and suffer reputation damage in the process.

Additionally, you’ll find suppliers who have many products listed, however, nearly all of them have essentially low stock or limited variants or tags such as “DELETE” or “DISCONTINUED”. This makes browsing the product catalog and researching products to import extremely time-consuming and unreliable. The fact that Spocket allows suppliers to list numerous products without ample inventory is a key example of a lack of quality control in regard to facilitating the dropshipping process. Check out the supplier “Black Jasper” (which is a Spiral Direct reseller) to see what I mean. They currently have a large selection of products available to import, however, you’ll notice 95% of them have little to no stock or variants available.

Here's an example:

As of the time of writing this, I have a customer who placed an order on my store on October 17, 2024. I paid the supplier and requested fulfillment less than 2 hours after the customer placed their order. The supplier advertises their processing time at 1 business day and a shipping time of 4-7 business days. A week passed and the supplier had not even processed the order, let alone shipped it. Then another week passed. I reached out to Spocket to inquire why my order hadn't shipped. As usual, they strung me along ensuring they were looking into it without ever following up. Finally, almost a month later, on November 11, 2024, they informed me the supplier couldn't fulfill the order. My customer had to wait a month for me to notify them their order wasn't coming and then I had to refund them. Spocket was happy to keep my transaction fees though and will only refund me for the base cost of the product. As of December 10, 2024, I still have not received a refund, making it now 30 days since I was informed I would receive one. At this point, I have paid for a product that was never processed and Spocket has, by definition, stolen my money.

The supplier in this instance is “Orange Poppy” and they do not provide returns, refunds, or cancellations which grants them complete impunity in the instance something goes wrong - and mark my words, it does. I've encountered this issue on several occasions with this supplier and brought it to Spocket's attention many times. They always say they're going to look into it to ensure it doesn't happen again, but it always does and at this point, I believe it always will.

Spocket profits off both suppliers and retailers. They win either way. You as a Spocket Dropshipper stand to lose the most because even though Spocket says their suppliers are "vetted" they clearly are not. Additionally, they suffer no consequence for failing to process or ship orders once you pay for them.

This product that my customer ordered is listed as a “Premium Product” in Spocket’s product catalog. If you don’t know already, a large majority of Spocket’s products are listed as “premium”. This is because you are limited to the number of premium products you can import to your store based on the tier of your subscription plan. By making a large majority of products “premium”, Spocket forces you to upgrade your plan but this is unjustified as frankly, there is NOTHING premium about these products, which can be easily seen from this experience and the countless others I've had. They offer no advantage in quality, processing time, shipping time, supplier support, or otherwise.

If you visit a supplier page in Spocket you'll see a star rating system that shows the supplier's fulfillment rate. It's important to note that this is not a dynamic rating system but basically an image of 5 stars that is completely static. This fulfillment-rate-star-rating system does not change based on whether the supplier actually fulfills the order or not so if you're thinking of using that system to determine the reliability of a supplier, just keep that in mind. It's a useless feature.

Since starting my store, I’ve had around 40 products that I had imported become deactivated by their corresponding suppliers. That’s 40 redirects I’ve had to make to product pages, considerable hours spent writing & optimizing product pages wasted, and marketing efforts & money wasted advertising products that are now unavailable.

I receive email notifications from Spocket pretty much weekly informing me of products that are now out of stock on my store or deactivated altogether. As you can imagine, this makes building and maintaining a sustainable product inventory very challenging and time-consuming. Imagine you're laying bricks to build the foundation of a building but every week someone is removing the bricks you've placed. How can you build upwards in these conditions?

While Spocket as a dropshipping platform has decent functionality and UX, it is not optimized for your success as a retailer. It is a tangled web of disorganized product catalogs, shady supplier practices, frustrating customer service, misrepresentations by the platform, and comes with a high risk of losses to your revenue and profit margins as a result.

While some might be the exception, 99% of Spocket dropshippers will not find the success they are looking for because the platform does not enable productivity due largely to supplier challenges including product quality, cost, availability, and reliability in addition to false representations made by Spocket themselves. To remain competitive online, your profit margins will be unsustainably low and any supplier errors will come out of your pocket. It is simply not a feasible goal to expect to create a sustainable dropshipping store with Spocket until some of these fundamentally flawed issues within the platform can be resolved. And after 5 years, I doubt they ever will be.