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So far I have like all the products on this platform to source from. I was sourcing on the $59.99 plan first tivset it up. My store is ready to publish. I'm now ready to open my store and take advantage of the promotion to move to the upgraded plan to let the party begin!
Nadine
Thank you so much for your kind words! We're thrilled to hear that you've enjoyed sourcing products on our platform and that your store is now ready to go live. Congratulations on reaching this exciting milestone!
We’re glad to hear you're taking advantage of the upgraded plan and promotion. It’s a great way to kick off your launch. Wishing you every success as you open your store and let the party begin! 🎉
If you ever need support along the way, we’re here for you. - Eleanor
I am really Pissed off I was billed when I should not have been billed, I should have been billed the 25 of Sept because of a technical difficulty on your end. Now another problem.....I signed up for PRO which means I am allowed to upload 250 products to my store. I have up loaded 59 products and now you are telling me I have to upgrade to add more.
We’re very sorry for the frustration you’ve experienced — your concerns are completely understandable. Regarding the billing issue, we’d like to investigate the error and ensure that you are only charged correctly according to your subscription. Could you please reach out to our support team at support@spocket.co so we can resolve this promptly?
As for your product uploads, it sounds like there may have been a technical issue with your PRO plan. You should absolutely be able to upload up to 250 products. We’d like to look into why your current limit is being restricted and get this fixed so you can continue adding your products without any extra charges.
We truly appreciate your patience and are committed to making this right. - Eleanor
These people care about your business, want to see you succeed and are very professional when you need customer service. I highly recommend Spocket and dealing with Leah has been a pleasure.
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience hasn't met your expectations.
We understand your concerns about pricing, membership structure, and support response times. Our goal is to provide access to quality products, reliable shipping, and the tools needed to succeed in dropshipping, and we strive to keep our pricing transparent and fair. The tiered membership options are designed to offer flexibility, allowing users to choose a plan that matches their business stage and goals, including access to premium products.
That said, we're truly sorry if our customer support fell short. This is not the experience we want anyone to have, and we’d love the opportunity to look into what went wrong and make it right. Please reach out to us at support@spocket.co, and we'll be happy to assist you directly.
We’re always working to improve, and feedback like yours is vital to that process. - Eleanor
As someone who is just starting out with Spocket, I have nothing but good things to say. The experience is easy and user friendly, the customer service is very helpful and friendly. I'm very satisfied with my experience so far. This is such a useful tool for my online shop.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Spocket has been easy to use and helpful as you get started. Our team is always here to support you, and it means a lot to know we're making a positive impact on your online shop. Wishing you continued success on your journey, we're excited to be part of it!We're here for you! Happy dropshipping!- Eleanor 😊
I uninstall the app before the free trial done and wake up today the try to charge me.
We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account.
To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at support@spocket.co - - Eleanor
It's very useful and helpful. I had an issue and Eleanor helped fix it all super fast.
Thank you for the great feedback! We're so glad to hear that you found our service helpful and that Eleanor was able to resolve your issue quickly. We’ll be sure to pass along your kind words to her!
We’re always here if you need anything else. - Eleanor
The customer support is very good, even with technical issues. Irene stuck with me until my issues were resolved. I am new to this industry, so this was a moment I needed help, and I got it very quickly, late in the evening this time. Sprocket is gaining my respect. Thank you!
Thank you so much for your kind words! We’re thrilled to hear that Irene could assist you and that our support helped make your experience smoother, especially as you’re getting started in the industry. Our team is always here to help, no matter the time of day!
We really appreciate your trust in Spocket and look forward to supporting your growth. - Eleanor
Customer Service is the most amazing part, I feel really supported!
Thank you for your kind words! We’re thrilled to hear that our customer service has made you feel supported that’s exactly what we strive for. We’re always here whenever you need assistance! - Eleanor
I got great online support, and the communication with the support was very easy and straightforward!
Thank you for your feedback! We’re thrilled to hear that our support team was able to provide clear and straightforward assistance. Your success is important to us, and we’re always here whenever you need help.- Eleanor
I love the ease of use and the instant help I receive chatting in, very responsive and personal, reliable and useful information to make sure you're successful.
Thank you so much for the wonderful review! We’re thrilled to hear that you’re enjoying how easy the app is to use and that our team has been able to provide quick, personal, and helpful support. Your success is our priority, and it means a lot to know you’re finding real value in the experience. - Eleanor
