Avaliações (5.592)
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I'm giving three stars because:
1. The product photos, titles and descriptions are very good, beats Oberlo by far with their scammy AliExpress and their awful titles misspelt descriptions and crappy photos.
2. Shipping time is fast. 1-3 days because - I'm in the UK - there are options to have items shipped from within the country.
I've held back the other two stars because:
1. While they charge a monthly fee depending on the number of items available for you - I chose 250 - there are also hidden charges that are not shown here, or anywhere on their pricing page. So you have to pay for the monthly fix fee, the hidden charges per order/item and the shipping cost because of they only ship free in the US which you either swallow or put it on your customer but then you make less chance for sales.
2. It seems like I have "dedicated" customer support with the name of Kim, but when I asked something the reply I received later by email was very robotic. So I think their customer support is an AI and not too good at that.
3. They don't have a whole lot of products. I had to change niche to make it work - since I'm fairly new with Shopify it wasn't a big deal but still - they don't have a big selection.
With that being said I will focus on the goodies for now and see if things get improved. Fingers crossed.
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance and give us an opportunity to discuss the other issues with you. Can we set up a call with you? Or you can reach out to us via our 24x7 live chat or you can email us on support@spocket.co
Team Spocket!
I used this app to find suppliers from the USA and Europe. I really like delivery times and product quality.
Thanks so much for this! We do hope you were able to find US and EU suppliers who have products that suit your preferences.
esta bien ,voy a probar.tiene muchos productos que parecen de calidad. es lo que estaba buscando para mi tienda.
¡Excelente! Definitivamente no decepcionaremos y podemos asegurarle que todos los artículos en nuestro catálogo son de calidad. ¡Háganos saber cómo va su búsqueda!
So far pretty good! Would like to see bigger selection for pet supplies in future but otherwise site is decent!
Glad you are having a good experience so far! We're looking forward to making it great for you! Thanks for the suggestion! Our supplier operations team is continuously adding more and more suppliers everyday so you can expect that the selections will get bigger in time. Appreciate you being with us!
Just now learning how to use this app and shopify but the tutorials and the userface is very easy to operate and pleasing to my eyes.
Your feedback is greatly appreciated because it motivates us to do even better. We will, rest assured! Thank you for making use of Spocket! - Irene
This app allows you to find awesome products from amazing sellers but for some reason it won't allow me to access my import list, everything loads EXCEPT my import list where I push the items to my shop.
Really easy to use. Added few items to my store. Lots of little gifts and overall good App would recommend the trial
Thanks for the recommendation! Glad you found our app to be easy to use. We appreciate you trying us out! We wish you the best on your business. Please feel free to contact us at support@spocket.co in case you have any questions or need any assistance.
I really like using this app, as a new entrant in the dropshipping business, the app is helping a lot.
Our platform is definitely friendly and welcoming to beginners, so we can assure you that using it will be smooth for you. In any case, should you have questions, our Support team would be more than glad to help you out!
I do not recommend this app or this company at all. After going with their $99 a month plan and importing a large slew of products, I realized that 90% of my products had absolutely outrageous shipping costs (even if they were shipping from the USA), while others were shipping from outside countries with even more ridiculous shipping cost and delivery times ranging from 15-30 days if not longer. After cancelling my membership with Spocket, I immediately lost access to all of my products (which makes sense, but what doesn't make sense is the fact that I cancelled my membership shortly after being charged for it, then lost all of my access without ever receiving a refund - I've since asked Spocket for a refund and am awaiting their response). I only received one order of Spocket products, and this order was COMPLETELY mishandled causing severe issues and frustration with the customer. Not only did it take seven days just to ship the item in the first place, but once it was shipped, it then took another week or so and ended up in Texas when the shipping address for the customer was CLEARLY in Oregon. Now since my account is cancelled, I'm unable to submit order inquiries and try to resolve the situation with my customer. I will not be using Spocket again, ever.
We're sorry to hear about your experience but thank you for letting us know about your feedback! Your feedback is very important to us as we use it to further improve our platform. We apologize if there was any misunderstanding about our process. We would be more than happy to clarify or help regarding any changes to your account. Please feel free to reach out to us as well via support@spocket.co and we'll gladly assist you.
So buggy, getting errors all the time, the products are over priced, a 3$ top is actually priced at 29$, pathetic.
Pathetic and time waste.