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they helped the best they could with the supplier. supplier did have some photos of the product, but didn't have photos of the product functionalities. Prinz helped me with what he could at the moment. thanks for helping and giving me more insight of how things works.
We’re pleased that Prinz was able to provide you with exceptional service! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
They are speedy in communicating with you. Easily to navigate or integrate products to your website. very quality product
Appreciate the feedback! We make sure to be fast when it comes to communicating with you because we don't want to waste any of your precious time and we only make sure to provide you with an awesome experience! Thank you for choosing Spocket!
Paid yearly plan.....and I feel SCAMMED by this company. Prices are inflated and you can find easily the products in other stores with best prices, in the stores which I wish to buy there is not invoice branded, shipping delay, dont buy yearly plan because they say they dont go to refund. I dont recommmend it.
We are sorry you feel that way. We understand and respect your opinion. We would be more than happy to be able to set things straight with you and sort things out. Please do reach out to us at support@spocket.co and we'll gladly do our best to help you out! We'd be looking forward to chatting with you!
Customer service is fantastic. My main gripe is that suppliers ship products with their branding and I've been in a situation where the inventory was incorrect. Fortunately, I had only ordered a sample but it did cause some concern. I also wish there was a way to change plans myself as I have to lose a few days of the subscription for which I paid when downgrading.
Thank you for letting us know about your experience and we would love to get in touch and rectify your concern about your subscription. The support team will reach out to make sure this is rectified accordingly!
I haven't done the same job yet, but I like the way the text is requested for review. Because of the popularity, I installed it and wrote good feedback for those reasons.
We appreciate the feedback! Don't hesitate to reach out to us at support@spocket.co if you ever need any help or if you have any questions. Thanks! -John
I use Spocket to be able to sell products sourced from USA, as well as, products that are organic and sustainably-sourced. I like the descriptions already in place and the quality pictures. I wish I did not have to pay $50 a month vs $12 a month to important more products and import "high-demand" products. But, I prefer it over Aliexpress. So far I am pleased.
Thank you for sharing your thoughts. We'll be on-boarding more suppliers with more great products. Stay tuned to see the new items and we will make sure you will get the value you paid for!
prices are a little high to purchase which means harder to sell to customers, there is not a lot of choices, unless you have the higher priced plan which can be difficult for people just starting out
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Super easy to set it all up and have it linked to my store. Only complaint is there's not a huge variety, but when I do find a product it's usually a super nice find.
Thanks for sharing your experience with us. We'd love to hear more about what products you're looking for. Someone will be in touch soon so we can get this addressed for you as soon as possible!
This app is just ok. It has some nice products but beware - there are a ton of products that says it's from the US, however, processing time is 7 days and then another 8-14 days to ship the product to the customers. Why would shipping take that long if the supplier is in the US? Sounds like they are labeling China products as US...wish I would have noticed this before I upgraded my plan.
Thank you for sharing your thoughts. Shipping time are based on the suppliers location and suppliers would not rely on providing an exact time frame as there are a number of factors that may affect the processing delivery time like unforeseen events or possible delays from the carrier which we sometimes do not have control of. We would love to give further clarification on this matter. Our customer support team would get in touch with you to rectify this matter.