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I was very upset at the beginning about the customer service but my Issue was finally solved. so I am happy. Thank you.
We're glad to have been able to resolve your concerns and we sincerely apologize for any misunderstanding or inconvenience we may have caused. We appreciate your extended patience and understanding. Rest assured that we always aim to provide you with excellent service. Thank you!
half vendors arent ACTUALLY based in the US, and un top of that there is NO way to reach vendors in case of an issue. no customer service available unless you pay a huge fee
Thank you for your review! Our sincerest apologies for any inconvenience we may have caused you. The suppliers we have are also from different parts of the globe aside from the suppliers that we have from the US. Rest assured we are working to improve the way we communicate your needs with our vendors to better resolve any issues. Our customer service is available to you anytime! Please feel free to reach out to support@spocket.co and we'll gladly do our best to assist you however we can. Thank you for your understanding!
Easy and super convenient! It does everything from the description to shipping for you. Exactly what I've been looking for!
Thank you for your kind words! We strive to make our platform user-friendly and accessible to everyone. Our dedicated customer support team is available 24/7 to assist you with any questions or concerns you may have. Don't hesitate to reach out to us! - Irene
Wishing fulfillment would be much faster. The supplier we chose ships out of the US and is still taking 13 business days to fulfill
We're sorry to hear that our supplier was not able to meet your expectations with the fulfillment. We thank you for your understanding with some of the unexpected delays due to the current situation with some of the carriers. Rest assured we will do our best to support you all throughout!
I made my 1st order from US supplier but I find he is she in website and not American with very cheap products and the order come missing 2 items out of 4
Thanks for letting us know about this! We'd like to make sure that this has been addressed by Spocket. While most of our vendors are based and located in the US and Europe, we do have vendors that are based from other regions as well. You can select which vendors you want to work with long term by ordering samples from their range. If you find that they come in poor quality, let us know straight away and reach out to us at support@spocket.co. We hope to resolve this to your benefit and earn you back as a customer.
spocket is pretty good, it is easy to use and an enjoyable platform in general.
might they add a feature to connect with sellers/suppliers directly.
You'd be happy to know that the feature you are suggesting is actually in the works right now and might be available soon! We're glad you are enjoying Spocket in general. Thanks for using Spocket! -John
One of the best websites. Wish winning products had faster shipping times. But other than that, great suppliers.
Thank you for taking the time to share your feedback with Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we are focusing on supplier sourcing so we can add more products and suppliers that offer fast shipping. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
shipping is my main concern for my online store. love the shipping rates, definetly my ecommerce has benefit from it. awesome work.
Worst app ever ! After stop my subscription but didn't remove the app the charge me again ! They are stealing me oney from my account !
I’m very sorry to hear about the issues with billing and subscription. This is not the experience we aim to provide. - Eleanor
I used it to help with finding products and it was very easy to use. I like that there was a tutorial and everything was pretty easy to figure out.
We're happy you are now able to find the products you need for your store. Using Spocket is indeed very easy together with everything we can provide to help you succeed! Thank you for choosing Spocket!