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Hi good easy to use overall good experience and use it thank you
Hi KMR SHIFA!
Thanks for leaving us such a wonderful review. It gives us much pleasure to know that you love the app. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
The items are too expensive. I would not be able to make much profit. Once I changed to shipped from UK (because I don't want long shipping time) there was almost no items left.
Sorry to hear about your experience! We understand that there are certain items that might seem to be expensive at first but our suppliers are actually required to give a minimum of 25-35% profit margin on all their listings. If you feel that the items are not within that margin, we would be more than happy to investigate that supplier and take the appropriate actions necessary. We will have one of our account managers reach out to you directly to make sure that we resolve any concerns you may have. We appreciate your kind understanding and patience!
Prinz was such a big help. He took us through the onboarding and answered all of our questions! 10/10 EXPERIENCE!
Awesome! Thank you so much for your wonderful feedback! We'll forward your kind words to Prinz, who we're sure will be delighted to read your comment. Have a wonderful day! We look forward to assisting you again soon! - Irene
It says there is a free plan available, but whenever I tried to add an item to my import list, it kept trying to make select a plan to upgrade to. A free plan doesn't count as a free plan if all I can do is look at the products and cannot actually order them without upgrading. False advertising.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime so we can share with different promotional plans that we do offer. Thank you for giving us a chance and we wish you all the best! - Abigail
Products in Spocket are so expensive, most important is they have the original retailer's name or website water-marked on each product picture. Basically, Spocket is not meant for drop-shipping, it is for advertising for another shop. Please change your app description to something else instead of drop-shipping because why would any body buy stuff from my site if they could go get it cheaper on the original online store.
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the pricing and branding on our products. Our goal is to provide high-quality products and services, and we understand that pricing and branding are crucial for your business. We appreciate your input and will consider it as we work on enhancing our platform. If you have specific concerns or need further assistance, please reach out to our support team. We’re here to help and ensure a better experience for you.
I was very disappointed with this app. Sprocket's products come from Etsy sellers. I wouldn't mind that at all except that they expect ME to do their work for them and contact each seller myself in order to sell their products.
We’re sorry to hear about your disappointment with the app. It’s important to us that you have a smooth and efficient experience. While some products may come from various sources, including Etsy sellers, our goal is to streamline the process for you. We understand that having to contact each seller individually can be frustrating. We appreciate your feedback and will look into ways to improve the integration and communication processes. If you have any specific issues or need assistance, please reach out to our support team. We’re here to help.
I would give zero stars if I could. I downloaded this for a day. I figured I would not be charged after deleting the app as many do not. They are currently telling me that they cannot refund the charges cause it's against their "policy" because apparently the subscription page states you have to go through the unsubscription process to not receive future charges. Regardless, this is a B.S. policy to charge people who are no longer interested in the app and have forgotten to unsubscribe/read the fine print and then justify a no refund policy. Horrible way to do business I have not encountered this issue with ANY other app.
Thank you for voicing out your concerns! We appreciate the feedback as this helps as grow and be better for our customers.
For most situations we try to be as understanding as possible so there will be exceptions. If there was a billing error on our side (as we give users one week to test run the app at no charge), please reach out to support@spocket.co and we will investigate your case for confirmation. We’d like to discuss the matter further with you and see how we can make things good.
Spocket App is so helpfull and best this app give me the best products and also suppliers Thanks Spocket!
Cool! We are happy to know that you found the best app that will fit your needs in creating an online store. Take your time browsing our products to add to your store and reach out to us if there will be any roadblocks. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co
Cheers! - Abigail
Wish you had more pieces of jewelry - you only have one (!!!)
great platform but not right for my niche
New "Spocketeer" here...Hey! I should charge Spocket fo that marketing idea, huh? But, that aside, any app which helps simplify the whole drop shipping universe is excellent, especially if it works effectively. Good app!