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It's a great app.......but it's kinda shady to change the features of the packages AFTER the app is installed. The price for the Pro plan on the app state that you are still limited to only 25 regular products. But on their website it still says you can get up 250 products. Which is which??? uninstalling.....
Thanks for the feedback! To give further clarification on this, you are allowed to import up to 250 product imports and 25 of them can be premium. We'll contact you soon and hopefully we can bring you back as a customer! We'd love to have you around.
Bin mal gespannt ob das ganze funktioniert. Erstmal ist es sehr übersichtlich. Werde mal eine Testbestellung durchführen.
Fantastisch! Wir danken Ihnen für Ihr Vertrauen. Bitte zögern Sie nicht, uns jederzeit unter support@spocket.co zu kontaktieren. -Erwin
Awesome! Thank you for your trust. Please don't hesitate to reach out to us at support@spocket.co anytime. -Erwin
Bis jetzt sehr gut. Hoffe ich mache Umsatz und kann weitere TopAngebote dazubuchen. Ich hoffe, dass das ANgebot aus Europa noch etwas mehr wird.
Awesome! We appreciate your kind words! We are actually focusing on adding more products from the US/EU so you can have more selection. Reach out to us via live chat or email at support@spocket.co if you need assistance! - Erwin
rating for the free gift hahahahahhahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha
Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more. Please reach out to us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail - Abigail
I do not recommend this app. I removed it from my shopify store but they are still charging me. I could not find any button in the dashboard to cancel my subscription. Still searching to figure out how I can stop them from charging me every month.
Sorry to hear about the trouble you were having with your account. You should be able to find the downgrade/cancel button in your account billing settings. We would be happy to help you out with your account and process fix anything that is not right. Please do reach out to us at support@spocket.co and we'll gladly sort things out for you!
they said unlimited products import, but actually is only 10000.
Just wasting time and money.
We do not recommend this app.
I’m sorry to hear about your dissatisfaction with our app. We’re reviewing our pricing and support options to better meet our users' needs. Your feedback is important, and we will work to improve our service. - Eleanor
Its a great app till you are trying to import Items to your store and then it wants you to subscribe to a higher premium every month, I originally just got the cheapest plan but the I tried to import more items into my store and it took me directly to the pick a plan, more like pick a more expensive plan. When I already had a plan and thought I was okay.
our review is very concerning to us. We would appreciate it if you would contact our customer care team via live chat or send us an email to support@spocket.co to speak with a customer care representative about your recent experience.
Since I wrote my initial 1 star review, I have received several calls from Andi who asserts that the team is diligently working to resolve the cited issues. she seems to really care about the app's performance. Based on these conversations I am adding 2 stars and removing my initial review to give the team an opportunity to rectify the matters I cited.
Thanks for the feedback and suggestions - we really do appreciate them! We are making some changes in the app and hopefully, this will answer some of the concerns raised. Regarding the trial period, we would be more than happy to accommodate the request. We will be in touch with you soon!
I'm willing to try this app in the near future, I just couldn't find any product of my interest, they have good understanding customer service.
Thank you for giving us a chance! We're always here to provide you with all the information you need and give you the excellent service you deserve. We're looking forward to working with you in the future! Thanks!
I tried it. The first thing I did was to test order from 3 suppliers who claimed to have U.S. to U.S. shipping. That is the #1 reason I wanted to PAY for this app. Well, the U.S. to U.S. shipping claims are complete B.S. Takes forever for shipping. Still have not received ANY of my orders. So, they may be "shipping from the U.S." but that would only be after they order your product from China. Don't waste your time with this APP if you expect it to provide you faster delivery in the U.S. It DOES NOT deliver in that regard.
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with Spocket and even more sorry to disappoint a customer. We would like to get in touch with you and help you find the right supplier that would work for your store's needs. Can we give a call? or chat with us and we'll make sure all your inquiries are addressed. We'll be looking forward to discuss this with you.