Avaliações (601)
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Spocket is an excellent dropshipping platform, providing access to a wide range of high-quality suppliers. The products are consistently of the highest standard, and shipping is always reliable.
The platform’s intelligent workflow integrates seamlessly with my eShop, making the entire process efficient and straightforward. Spocket’s customer support is exceptional—quick, responsive, and always helpful, ensuring any issues are resolved promptly.
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our platform. It’s fantastic to know that our wide range of high-quality suppliers, reliable shipping, and seamless integration with your eShop have contributed to your satisfaction.
We’re also delighted to hear that you find our customer support to be exceptional. Providing quick, responsive, and helpful service is a priority for us, and your feedback reassures us that we’re on the right track.
Thank you for your support and for taking the time to share your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. - Eleanor
I love the fast and easy process. It’s very simple and convenient. I would definitely recommend to a friend.
Thank you so much for your kind words! We’re thrilled to hear that you’ve found the process fast, easy, and convenient. It’s great to know that you would recommend Spocket to a friend – that means a lot to us! We’re committed to making things as seamless as possible, and your feedback helps us keep improving. Thanks again for your support! Happy dropshipping!- Eleanor 😊
I love using Spocket dropshipping. It has made adding products to the store super easy. I recommend to anyone that has a Dropshipping business and uses that Shopify Platform to do so. I am a first time user and it has made my life easier.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Spocket has made adding products to your store easy and seamless. It's great to know that it has been a helpful tool for your first dropshipping experience. We truly appreciate your recommendation and wish you continued success with your Shopify store. If you ever need any assistance, don’t hesitate to reach out! Happy dropshipping!- Eleanor 😊
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service.
Please reach out directly to our support team at support@spocket.co, and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
An Incredible Experience with Spocket!
I had the pleasure of using Spocket to integrate products into my online store, and I can say without hesitation that it was an exceptional experience. The platform is intuitive and easy to navigate.
In addition, the automatic synchronization of inventory and pricing has greatly simplified my work, allowing me to focus on other crucial areas of my business. Shipping times are fast and reliable, and the quality of the products lives up to expectations.
I highly recommend Spocket to anyone who is looking for a reliable, high-quality dropshipping solution. Thanks to Spocket, I have been able to elevate my online store to new levels of success and customer satisfaction. If you are looking for a solid and innovative partner for your business, Spocket is the right choice!
Amazing App, Great Customer Service
Thank you so much for your kind words! We're thrilled to hear that you love the app and had a great experience with our customer service team. Your feedback means a lot to us, and we're committed to keeping up the good work. If you ever need anything, don't hesitate to reach out! Happy dropshipping!- Eleanor 😊
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.
Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.
If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.
UPDATE: NOVEMBER 17, 2024.
Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes.
We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right.
Thank you for sharing your experience. - Eleanor
Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.
I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience.
Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is support@spocket.co, and we’ll do our best to assist you.
Thank you for sharing your thoughts. - Eleanor
I like that there are vendors who sell products that are eco-friendly. I try to stick with those vendors and they have beautiful items that are affordable and sustainable.
Always helpful and quick to respond
Thank you for the fantastic feedback! We're so glad to hear that you find our team helpful and quick to respond. We always aim to provide excellent service, and it's great to know we’re meeting your expectations. If there's anything else you need, we're here for you! Happy dropshipping!- Eleanor 😊