Avaliações (857)
Refinar
-
Por avaliação
Overall this app is really easy to use. I love that there are a lot of products from the US, which cuts down on long shipping time. Lot of great products to choose from!
But it does tend to freeze up a lot. Once I connect my sprocket to my shopify store, it sent me to another page, instead of letting me import the items I'd already selected. I had to start all over
Thank you for your feedback! 😊 We’re so glad to hear that you love the selection of US-based products and how that helps cut down on shipping times! It’s definitely a big plus for dropshippers looking to improve delivery speeds.
We’re sorry to hear about the freezing issues and the trouble with reconnecting your Spocket account. That definitely sounds frustrating, especially after selecting your items. If you haven’t already, I’d recommend reaching out to the support team—they can help troubleshoot the issue and assist with any syncing problems between Spocket and Shopify.
In the meantime, if you're running into freezes often, you might want to try clearing your browser cache or switching to another browser to see if that helps. Sometimes, this can improve the performance of the app.
Thank you again for sharing your experience. We hope this gets resolved quickly so you can get back to adding those great products to your store! 🚀 Feel free to reach out if you need any more help! - Eleanor
Best Service & Support.
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our service and support. We always strive to provide the best experience possible, and your feedback means the world to us. Happy dropshipping!- Eleanor 😊
Spocket is an excellent dropshipping platform, providing access to a wide range of high-quality suppliers. The products are consistently of the highest standard, and shipping is always reliable.
The platform’s intelligent workflow integrates seamlessly with my eShop, making the entire process efficient and straightforward. Spocket’s customer support is exceptional—quick, responsive, and always helpful, ensuring any issues are resolved promptly.
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our platform. It’s fantastic to know that our wide range of high-quality suppliers, reliable shipping, and seamless integration with your eShop have contributed to your satisfaction.
We’re also delighted to hear that you find our customer support to be exceptional. Providing quick, responsive, and helpful service is a priority for us, and your feedback reassures us that we’re on the right track.
Thank you for your support and for taking the time to share your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. - Eleanor
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.
Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.
If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.
UPDATE: NOVEMBER 17, 2024.
Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes.
We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right.
Thank you for sharing your experience. - Eleanor
Honestly? I'm not satisfied AT ALL for several reasons.
1) Products are overprice
2) Search engine is broken, if you're gonna look up for an item most likely you will never find of what you're looking for.
3) Monthly subscription is too high comparing other drop shipping apps.
4) You have to be lucky to find a good quality product.
5) A lot of suppliers are using similar products.
6) They don't have vast amount of product collections. Spocket needs to upgrade their platform like literally.
Don't take my words for it, give it a try, you will have a free trial to use first. Good-luck everyone.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our app didn’t meet your expectations. We take your concerns seriously and we’re committed to improving.
Pricing: We understand that pricing is an important factor, and we’re always looking for ways to bring more value to our users. We will keep your feedback in mind as we evaluate our pricing structure.
Search Engine: We're sorry the search function didn’t meet your needs. We’re actively working to enhance the search experience, and your input is really valuable to us.
Subscription Cost: We’re always comparing ourselves to other platforms to ensure we're offering competitive value. We’ll take your feedback into account as we review our plans and pricing.
Product Quality & Variety: We're continually working with suppliers to improve product selection and quality. Your comment about finding good quality products is something we’ll address with our team.
We truly appreciate your insights and encourage you to reach out to our support team if you’d like to discuss these concerns further or need help finding specific products. We want to help you get the best out of your experience.
Please send us an email at support@spocket.co Thanks again for your honest review, and we wish you all the best in your business endeavors! - Eleanor
I really recommend using spocket , it has seemeless integration ., works really smooth . customer support is super fast and really appreciable . PRODUCTS are of nice quality
Thank you so much for your kind words! We're thrilled to hear that Spocket's seamless integration and smooth performance have made a positive impact on your experience. We take great pride in offering quality products and fast customer support, so it's wonderful to know that you appreciated both. Your recommendation means a lot to us, and we're excited to continue supporting your success!Happy dropshipping!- Eleanor 😊
Great products and quick shipping times for many of the items within the US. Great customer services as well! Thank you for the partnership.
Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with the products, quick shipping times, and our customer service. It's a pleasure partnering with you, and we truly appreciate your support. If you ever need assistance or have any suggestions, don't hesitate to reach out. Happy dropshipping!- Eleanor 😊
I’ve been using Spocket for my online store, and it’s truly a game-changer for anyone in the dropshipping business. What sets Spocket apart is the high-quality products sourced from suppliers in the US and Europe, which ensures fast shipping times—a huge advantage compared to traditional dropshipping platforms with longer international shipping.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has been a game-changer for your online store. Our commitment to high-quality products and fast shipping is something we take great pride in, and it’s wonderful to know it’s making a difference for you. If you have any questions or need assistance as you continue to grow your business, feel free to reach out. Happy selling! - Eleanor
Everything you need to know
Thank you for the wonderful feedback! We're so glad to hear that you found everything you needed and that your experience was positive. If you ever have more questions, we're here to help anytime! Happy dropshipping!- Eleanor 😊
I am over the moon about Sprocket and the easy integration and amazing selection of high quality products for all tastes and stores. The whole system is brilliant and so easily navigated plus you can easily find more information about the suppliers and shipping options etc. An Excellent A++++++ app!
Thank you for such an enthusiastic review! We’re thrilled to hear that you’re loving Spocket and finding the integration and product selection to be top-notch. It’s great to know you appreciate the ease of navigation and access to supplier information. Your A++++++ rating means the world to us, and we’re excited to continue supporting your business! - Eleanor