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Overpriced non-name brand products for twice the price of name brand department stores. After paying hundreds into ads, not a single sale. Thank you for the trial but I will not be purchasing this.
Hey, we’re sorry to hear that you didn’t find what you’re looking for in Spocket. Your feedback is important to us and that’s why we have worked tirelessly to get suppliers who are able to deliver premium products to you and your customers. We only want what’s best as we aim to be the best.
We hope for you to be a part of the Spocket family in the future as we’re sure you’ll enjoy the benefits and advantages that can only be brought upon by our growth.
***WARNING*** This company uses deceptive techniques to entice customers to purchase an annual subscription. I made the mistake of purchasing the Pro subscription and choosing the annual billing option since it was more affordable with the false assumption that their 7-day "trial period" still applied. When I discovered that this app did not meet the needs of my business, I attempted to revert to the free plan and receive a refund, but was told by support that because I chose to pay for an annual subscription, no refund would be given. TL;DR - don't sign up for an annual plan and hope to get a refund, they will keep your money.
Thank you for your feedback on this matter! Please know that we have always been transparent with our users when it comes to charges as this is stated on the upgrade page that your annual subscription will start as soon as you proceed. We're sorry to hear about the outcome of your request, but please know we would never process a payment without you agreeing to our terms and refund policies.
I was charged 49.99 even when I canceled before the trial usage. I did not realize it until the second month in and I saw my bank statements.
We extremely apologize, this has happened. Would you mind reaching out to us via email at support@spocket.co with more details about the situation so we can look into this matter right away? - Erwin
HORRIBLE HORRIBLE HORRIBLE HORRIBLE customer service. I deleted the app, the found out spocket charged me, and reached to their customer service about refunding just one day after the first charge. Not only they don't want to refund me, and they also restarted my plan after I downgraded and told me I will be charged again in the next bill cycle. And after downgrading, I lost all the privilege. I was charged for $49 for one day of "unused" service. They are fast at taking your money. Sure now they updated their policy to say uninstalling doesn't cancel the plan, but they never mentioned this during installation. They want you to install it, and forget about it and just charge you in secret. SCAM.
We are very sorry to hear about your experience. Thank you for letting us know! We will make sure to sort out any misunderstanding regarding your account. Our account specialist will reach out to you to resolve your concern as soon as possible! Feel free to contact us as well via support@spocket.co and we'll make sure to rectify the issue. Thank you for your understanding and patience!
The shipping costs are to high making my product over priced. Profit margin is to small. Even shipping from US to US is to much
Our sincerest apologies if you felt like our shipping costs are overpriced. Please know that this is the standard price for shipping services so that your customers can receive items within a shorter timeframe. You will see that this is the case with many other dropshipping platforms as well!
As mentioned, if you see any suppliers where their shipping costs are unreasonably high, we'd like to be notified right away so that we can look into their shipping rates and fix it as soon as possible.
These guys scammed me. Charged me for a whole year when I only wanted a month. Not to mention, it was suppose to be free to try first. They didn't confirm the order.
I’m truly sorry to hear about the billing issues you’ve encountered. This is not the experience we aim to provide. - Eleanor
Poor implementation, no filter option for "shipping to". Unbelievable prices, scrap that costs 70 cents in China is offered here for 60 euros and more. Are you kidding me?
Thank you for bringing these concerns to our attention, we regret that your experience did not meet your expectations and have shared your feedback with our team, however, we do have the "ship to" feature in our app, We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in detail and offer a resolution to your concerns. -Erwin
The free plan includes uploading 25 products on the store. I tried to upload 20 and it was not uploaded , i delet it , we can not work with liars
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
Useless app!Products sucks!Same products you can find in some pakistani corner shop in Brooklin or Harlem.Even you delete the app,they will still charged you for a paid plan every month to end of your life!
We are sorry to hear if you did not like the products we carry on the platform. Please know that we are continuously bringing in more suppliers every week so that our users will find a supplier that they can work with long term and will cater to their needs so they can launch a successful drop-shipping business.
We do hope to see you again and be a part of the Spocket community as we continue to grow and help you thrive in this industry.
Would be great if the etsy shop owners actually knew and agreed to this app. Since you have to contact each and every shop owner to get permission to sell their products what I have been finding is they can't do this. They all seem to not even be sure why I would ask and that they can't accommodate. So it seems the app randomly pulls people's products out for important without their knowledge then you have to hope to get lucky with a vendor who' interested in this. So far I have 7 no's. This very much like cold calling for a supplier
I’m sorry to hear about the difficulties you’ve faced with contacting shop owners and the permission process. We’re working on improving our app’s integration and communication with vendors to make this process smoother. - Eleanor