Avaliações (857)
Refinar
-
Por classificação
Spocket Review
⭐️⭐️⭐️⭐️⭐️
Spocket is an excellent tool for dropshipping. It provides high-quality products with fast shipping from the US and Europe, making it easy to enhance any online store. Integration with platforms like Shopify is seamless, and the automation features save valuable time. Premium features, such as branded invoicing, make the paid plans worth the investment. Highly recommended for those looking for professionalism and efficiency!
Great service! Marianne is amazing!
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that Marianne made such a positive impression. We appreciate your support and look forward to serving you again soon.
We're here for you! Happy dropshipping!- Eleanor 😊
I subscribed for the 14-day trial but didn’t like the app, as I found a better alternative. I canceled the subscription before the trial ended, and the screen confirmed that my subscription was canceled.
However, I was still charged $39.99. I contacted customer service and spoke with Angelique, who said they would get back to me within 48 to 72 hours. I followed up, but received no response. Additionally, she didn’t close the conversation, preventing me from reaching another agent.
I do not recommend this app. They should handle cancellations more professionally and provide better customer support.
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to feel charged after canceling within the trial period, and we sincerely apologize for the inconvenience caused.
We take situations like this very seriously. While it's never our intention to cause any confusion or delay, it’s clear we fell short in your case especially regarding the follow-up and access to support. Your experience with Angelique not closing the conversation properly is something we’ll look into and address internally to prevent future issues.
We’d really like to make this right. If you haven’t already received a resolution, please reach out to us at support@spocket.co, and mention this review so we can prioritize your case. Your trust means a lot, and we appreciate the opportunity to improve from your feedback.-Eleanor
I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable.
Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly.
While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward.
When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948.
The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off.
After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me.
During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market.
Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market.
To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference.
Beware and stay away from Spocket.
In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations.
We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements.
In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion.
We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward.
We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you.
Please feel free to contact our support team directly at support@spocket.co or reach out to us via email to initiate the next steps.
Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
Honestly I didn't use much but I can say one thing, Team of Spocket is very very supportive. Thank You
Thank you so much for your kind words! We're glad to hear that you’ve felt supported by the Spocket team. Our goal is always to be here for our customers, so it’s great to know we’ve made a positive impact. If you ever need anything in the future, don’t hesitate to reach out. We're always here to help! Happy dropshipping!- Eleanor 😊
I have used this app before and recently came back to it. I have tried just about every dropshipping platform for the United States, and this one is by far the easiest to use, integrate and manage. They've made significant improvements since I stopped using it and I am happy they have drastically increased their customer support, which was the primary reason I left the first time.
Thank you so much for coming back and sharing your experience! We’re thrilled to hear that the improvements we've made have made a positive impact. Customer support is a top priority for us, and we’re glad to know it’s now meeting your expectations. We truly appreciate your feedback and are excited to continue helping you succeed with your dropshipping business! Happy dropshipping!- Eleanor 😊
Rita was very helpful in answering my questions. The customer service has been professional and easy to work with.
Thank you so much for your kind words! We're thrilled to hear that Ria was able to assist you and that you had a great experience with our customer service. We truly appreciate your feedback and look forward to serving you again! Happy dropshipping!- Eleanor 😊
Irene from spocket and the whole support team are very helpful with getting all the information I asked for. And definitely try to help me succeed and give me good instruction on how to find the right supplier for the market that I'm trying to sell in. They are very supportive and if you succeeded it benefits them as well so they do their best to give you the tools that you need to be a success so I am very thankful to them with their expertise so thank you Irene and thank you spocket for your help and I highly recommend it it's a little pricey but set up is easy and it's probably the easiest apps that I have used to allow for quick and easy importing products to my Shopify store.
Thank you so much for your kind words! We're thrilled to hear that Irene and the Spocket support team have been able to assist you effectively and provide the guidance you needed. Our goal is to empower our users to succeed, and it's great to know that the tools and support we offer have helped you in finding the right suppliers for your market. We appreciate your recommendation and are glad that you found the setup easy and the process streamlined for importing products to your Shopify store. If you ever need any further assistance, don’t hesitate to reach out. Wishing you continued success with your business!
Nice app and great customer service. Very friendly and professional. lots of premium products and items to use in dropshipping. lots of choices and fast delivery all over the us and EU.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app and our customer service. We strive to provide a great experience for all of our users, and we're glad you find our range of premium products and fast delivery helpful. Your feedback means a lot to us, and we look forward to continuing to support your dropshipping journey! Happy dropshipping!- Eleanor 😊
Super easy to organize your business and optimize it ideally with this App, it explains the simplicity the business becomes to operate without the need of five employees at least.
Amazing services you need to success
Thank you for your fantastic review! We're so glad to hear that the app has made organizing and optimizing your business so much easier. It's great to know that it’s helping you operate more efficiently without the need for additional staff. We truly appreciate your feedback and are excited to continue supporting your success! Happy dropshipping!- Eleanor 😊