Spocket ‑ Dropshipping dos EUA , 5 191 avaliações

Very user-friendly app. A lot of stuff to sell. Easy to set up in your store. Thank you for assistance at the beginning.

I was looking for products for my store. Electronics and gadgets easy. I might find somethings. Thanks

When setting up an e-commerce business there are so many apps that one can add to their store. For me, Spocket is a must have for dropshipping entrepreneurs. I particularly like the prompt customer service offered by Spocket. Today, Prinz helped me with some issues that I had and he made the entire process so smooth for me. Thanks Prinz!

Spocket is absolutely amazing. The products are beautifully imaged, unique, and the product descriptions saves so much time in actually writing a description for each product. So happy!

HELP SO MUCH

My experience with Spocket was terrible. I imagine if you have complete disregard for your customers that they might work for you, but if your plan is to run your store with any level of professionalism I would avoid this company like the plague.

My first order with the company went like this. I placed the order on November 24th which was a Saturday for items that had 3-5 day processing windows. On Tuesday, December 4th, I reached out because the order still did not have tracking information (7 Business Days) after placing the order - i.e. past the processing window.

I was informed that "it is still being processed and you should receive a tracking number within the next few days." In case you are wondering if this delay in processing was a one time fluke, the email continued "Please give this some time and I can assure you that this is normal."

When I asked what recourse I had when they did not live up to their processing windows, I received no reply.

The following day Wednesday, December 5th I checked the system and low and behold the processing was finished. In fact, the system said the whole order was delivered on Monday, December 3rd. So customer service didn't know that the items had been delivered when they told me on December 4th to "give it some time."

Only the thing was that the whole order hadn't delivered. Of the 10 items I ordered, my customer only had received 2. I reached out to find out when the other 8 items would be arriving since the system claimed they were already delivered.

This is when they told me that 3 of the items would never be arriving and that they would refund my money. I went out at great expense and replaced the items for my customer since "too bad here is a refund" after the case is horrible customer service, but clearly is par for the course at Spocket.

Needless to say, after this experience, we decided that our customer's deserve much better, so we attempted to cancel our year long subscription to Spocket (shame on us for purchasing the "Pro" level before experiencing how they worked). We were informed that they won't change their policies to offer a refund (I have had the service for less than a month). They certainly have that right under their agreement, but again it shows their absolute disregard for the companies using their service.

My recommendation is to not order their premium service until you have had the displeasure of working through an issue with their customer service. If it is anything like our experience, I imagine you will be glad to not have spent the money.

I highly DO NOT recommend these guys. After going to the highest plan. I had some customers order. I then tried to pay spocket but my card kept declining. They kept me in limbo finally figured out the reason and it was there system. They would not give me any other options at all to pay so customer would receive the item. At the end I got a bad review from the customer. They cared nothing about it. Hope you don’t have the same result. But you have been WARNED! Hv a great day!

Spocket is one of the best Drop shipping App for the Start Up Entrepreneur. It help us to reduce your workload. Easy to set up sit back and relax. i Recommend these App to each and every one especially for start up. The customer support has been really helpful. Thank you so Much.

I use the app for my beauty and cosmetics dropshipping business. Love the quality brands and products they offer. Customer service is exceptional.

I just pushed the first product. Will see what happens and if i used the right amounts in the right spot...