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Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews.
In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that.
So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor.
As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.
We make it a point to be known for customer service, so this situation caught us off guard, and we would love to learn more about what specifically happened. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Spocket
I use this app for dropshipping to my shopify website. Love how eas it is to add products to me site making it faster available for sale
The app is clean and does what it says. Probably could use a few more hot products but all in all I would recommend it for beginners.
We do consider ourselves the dropshipping app for all levels. Thanks for giving your honest feedback! We're taking note of your suggestion regarding adding more products that fall under the bestselling and trending category.
it was easy to use and very helpful working me through the app and help me make my first purchase s
Awesome! Congratulations on your first purchase/sale. We're happy to see you progress with us!
Easy to use! So far we've added 50+ products to our online store. We've made a couple sales and the process is easy.
Our sincerest apologies if you felt that Spocket subscription fees are way too pricey and if you are not able to have the type of experience that other customers are enjoying especially those who have launched successful businesses dropshipping with Spocket.
Should you feel that you are unable to make your business a success due to little product options with us, we would love to hear you out and if can you tell me any item you are hoping to see in the platform but is not there that could have added more impact to your niche? reach out to us at support@spocket.co or chat with us 24/7.
Since this is my first experiment with dropshipping, I will say that it was a painless experience to set up. :-)
Appreciate the feedback! We hope to be able to give you an excellent experience within our platform. Thank you for being with us!
seems really easy to navigate. so far so good, I have a new shop and do not know much about it but it seems great!
Hi Lenny Sux! Thanks for sharing your experience! Spocket is indeed easy to use and most recommended for beginners in the dropshipping business. Feel free to reach ut anytime! - Irene
New user. Just a couple days now and so far so good. Have not had any problems other than it would not let me submit a review with less than 100 characters. lol
We are so grateful for your kind words! Thanks for sharing your review with us and the community.
A very good app, quality products. Some more suppliers from Europe may be added. But recommend it better than that other dropshipping website.
We appreciate your feedback and you can rest assured that our team is working hard to add even more EU suppliers in the coming weeks! Thank you for the recommendation!
hello I deleted the app but still, you are processing the payment I just spent like a week with it
We would be more than happy to help you with that! You should no longer be charged as long as you have already cancelled your trial/subscription. Please reach out to support@spocket.co and we'll gladly look into your account to make sure everything is sorted out. Thank you for your patience and understanding!