Avaliações (5 583)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 82% das classificações são de 5 estrelas
  • 10% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
6 de junho de 2023

easy to install and set up, esperando as primeiras vendas, enviando para os eua e depois brasil. isso ai

SimonKustom
Estados Unidos
11 days usando a aplicação
Questão respondida por Spocket 6 de junho de 2023

Obrigado pelo seu feedback. Suas amáveis ​​palavras nos encorajam a continuar fazendo o nosso melhor. Sinta-se à vontade para entrar em contato conosco 24 horas por dia, 7 dias por semana, através do nosso canal de bate-papo ou envie um e-mail para support@spocket.co - Abigail

9 de março de 2020

I’m just starting out will see how it goes with this app, so far love the variety of products they have.

Natuneè
Canadá
11 days usando a aplicação
Questão respondida por Spocket 12 de março de 2020

Welcome to the Spocket family! We are very excited to have you here and we are just glad that you are loving the products. However, we'd like to make this a phenomenal experience for you - we'd like to get in touch and see how we can make it better!

9 de outubro de 2020

Spocket is so easy to use! Thank you for the help getting me started on my first journey into ecommerce.

Urban Glamping Co
Estados Unidos
11 days usando a aplicação
Questão respondida por Spocket 10 de outubro de 2020

Awesome! We're happy to be of help! We wish you the best and we're looking forward to joining you throughout your journey! Thank you for choosing Spocket!

23 de dezembro de 2019

Fellow Entrepreneurs Beware - I don’t like leaving bad reviews but I am leaving one with this app because of a bad experience I had with them that lasted over a couple of weeks. After checking out the app and the merchandise- I paid $49 for one month subscription. I liked the idea of selling products with shorter shipping times. But for some reason, the app would not push the products onto my Shopify shop. I contacted their support team and I was first told to change browsers, then try to see if I was having the same problem on my cell phone. After doing all of that, the app still would not push products to my store.

The customer service rep said he was checking with their tech support and he would get back with me. He never did. I followed up with him 2 days later. He then told me, the problem was with Shopify and that they could not help me any further. When I enquired about getting my money back- he said he said he would send my request to financial, but no one from the finance department ever contacted me.

I contacted Shopify about the problem and they told me they had no idea what Spocket was talking. So they also contacted Spocket to get the problem corrected.

A different customer service rep contacted me and said they were working to fix the problem and they would like to offer me 3 mos free in exchange to the subscription fee I already paid. That seemed fair, so I said okay. Then she asks to explain the problem I am having. So I explained in detail the problem I was having.

This same rep that offered me 3 mos free comes back with this email: “let's get this sorted and we'll come with some offer to cover for your subscription okay?” In another email she says she will contact me right away.

A couple of days go by and again no one contacts me. So once again, I requested a refund via the app. This time a different customer service contacts me and assures me that she is following up with the finance team about my refund. After all of that I finally got my refund. But it was only because I pursued them!!

Here’s the kicker, after doing some digging, I discovered that there apparently is a bug in the app and it doesn’t work on all stores. Other people have had this same problem with this app.
My problem is that, if you know that you have a bug in your system then OWN it. Don’t give people the run around and try to B.S. them. I felt this company was disrespectful in the way they handled my situation. It gave me the impression that all they cared about is collecting the subscription fee and not actually providing a product/service that works.

I just wanted to leave this review in hopes that no one else goes thru this. A

BeautiWonder Shop
Estados Unidos
11 days usando a aplicação
Questão respondida por Spocket 23 de dezembro de 2019

First of all, thanks for raising the issue you had as this would serve as a good basis for improvement of both our Support team and of course, the platform itself. We're always trying to better the what customers experience with the app and so feedback like this definitely helps. Following this, we would like to extend our sincerest apologies for what you experienced.

Our Support team tries their very best to attend to all issues and keep customers updated on developments to cases such as yours.

Please do know that the bug you mentioned is an issue we're currently trying to fix and that we are not in the practice of misleading our members. We're always trying to improve the app and find resolutions to issues that arise with its usage to give merchants such as yourself a better experience.

We wish you the best in your future commitments and again, we do apologize for the inconvenience that the bug has caused you.

24 de janeiro de 2020

i love this site it is a great way to get things done for you bussiness,very help ful i can always count on this site.

ROYALTY-INN.
Estados Unidos
11 days usando a aplicação
Questão respondida por Spocket 24 de janeiro de 2020

Thanks for this! And please know that you can always count on our Support team to help you out. We wish you nothing but the best for your business!

8 de fevereiro de 2020

Pretty simple to use. Excited to see how customers react to the merchandise and if it will drive more traffic to my site

Ellie’s closets
Estados Unidos
11 days usando a aplicação
Questão respondida por Spocket 11 de fevereiro de 2020

We're also excited to see the results, so feel free to update us! We can assure you though that all our products are of topnotch quality as they come from suppliers who are reliable and trustworthy.

23 de março de 2019

I plan on using this App to increase my dropshipping products. I am just starting out so excited to see what happens. I will review again in a couple of week.

Z-Best-Naturals
Estados Unidos
11 days usando a aplicação
22 de outubro de 2023

Awesome U/I, easily accessible, and easy to setup

Apparel Swagg Custom Apparel
Estados Unidos
7 days usando a aplicação
Questão respondida por Spocket 25 de outubro de 2023

Hello Apparel Swagg Custom Apparel! Thanks for your feedback! It fills us with pride to know that our service is valued by our dropshippers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

10 de dezembro de 2018

No sales so far, cannot afford to pay so many apps. I will just stick with EPROLO. it`s free and better.

Thebestore
Estados Unidos
11 days usando a aplicação
30 de junho de 2020

Really predatory app. Their "Free Plan" just allows you to look at their inventory, but you don't get any value out of it. In order to use the app, you actually have to sign up for the paid plan.

Then when you try to cancel your paid trial, they make it needlessly difficult to do so. First, you have to enter your password "for security reasons", what? Nobody is going to hack you to cancel a paid plan. Then they force you to leave 100 characters of feedback before you can cancel.

Pineapple Bumz
Estados Unidos
11 days usando a aplicação
Questão respondida por Spocket 30 de junho de 2020

Thank you for your feedback! We're very sorry to hear you found it difficult to downgrade/cancel your free trial subscription from your end. Please note that you do also have the option to chat with us or send us an email via support@spocket.co in case you were experiencing any difficulty doing any changes to your account. We are always more than happy to assist! We take your feedback very seriously and rest assured that we will use it to further improve our platform. Thank you for trying us out!