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UPDATE: The customer service for Spocket was very responsive and was able to escalate my membership charge and process a refund. They worked hard to make sure I was satisfied and were committed to my resolution. While the service was not for me, the customer service focus showed me that they were committed to their customers and their satisfaction. While I would not give them a 5 since I did not find the service useful, the commitment they showed does warrant a 4 and is worth taking the 14 days to find out if it would work for your store. Original Review:
This drop shipper vendor was not for me. I felt the selection of products was lacking in the US warehouses. During my short time of use, I was not able to find products that fit my store brand in any of the US warehouses. I was also unable to get the AliExpress Connector to work, but to be fair, I did not take the time to call support to figure out why. I did not feel the cost of goods was competitive to my other dropship suppliers and on top of that had to pay subscription. This is probably a fine application for some who sells the products they warehouse, but it did not work for me. I had a slight complication when I tried to cancel the service.
Thank you so much for the review! We are glad that our customer support team together was able to provide you with a satisfactory resolution regarding your concern though we are sad that this app won't fully work for you. We are doing our best to bring more suppliers you can choose from and we are hoping to see you again and work with us together in the future. - Erwin
Love it. Works a breeze inside the app. Great range of clothes. reasonable good list of brand name suppliers. Looking forward to a less stressful delivery time!
You can count on us to make the whole process stress-free for you! Since most of our suppliers, especially the ones who have clothes on their listings, are from the US, we can assure you that shipping times will be quick. In any case, we hope you find the right clothing items for your store and your customers are satisfied when they purchase from you.
You can count on us to make the whole process stress-free for you! Since most of our suppliers, especially the ones who have clothes on their listings, are from the US, we can assure you that shipping times will be quick. In any case, we hope you find the right clothing items for your store and your customers are satisfied when they purchase from you.
Spocket has been wonderful. Aside from their wonderful list of suppliers, they have one of the best customer support team ever! They have an updated knowledge base/help center too.
I have some feature requests to make the navigation of the app better, I hope they can get implemented soon. To the merchants using Spocket, if you have a feature request, just let their team know via chat and they will add it to their feature request list.
Much love and respect.
Bragg Design Studio x Cosmetics2Go
We will share this with the store team to let them know to keep up the amazing work! We are grateful for your recommendation.
i used the app to find products from USA and EU and i find out the ship faster than those from China and India. I would recommend this app to any drop shipper
Just started. Hope it will work for us. Hopefully the usual problem to ship to South Africa will be overcome through Spocket.
Very easy to use app. Just getting started with it, but really liking it so far. I will provide an updated review once I have used it for some time.
Awesome, looking forward to your updates. We hope it's as great and positive as this one. All the best!
Its good, the products seem to be way higher quality and it has a good selection.
I liked the products and the prices seemed good until you look at the shipping costs. A product selling for $7.00 retail would require a $5.95 shipping fee. making the cost to your customer $12.95. I searched for the same product and found it on several sites that charged $.95 more retail, but there were no shipping costs - $7.95 vs $12.95? I may have missed something here, so if I did, please correct me.
I love this app!!! Itis very quick and easy and very thorough. I thought it would be complicated but it wasn't.
Glad to know that! Our app is indeed optimized for quick and easy use to make it fun for new users to use while being accurate and thorough at the same time. We're happy to know you are loving Spocket! Thank you!
I love using this App. The products are great. The samples orders came on time. I think it will help me grow my business
And as we always say, we love having you onboard as a member of the Spocket gang! We're super thrilled to know that you find the products great - this inspires us to source out more awesome products for you. As well, we sure do hope they aid in your store's success.