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For the monthly subscription price not worth the amount of product it provide. Also lower margin due to high listing cost than most store plus when you add shipping cost. only pros is faster shipping service. Need more product to be worthy of the monthly price
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin
I'm updating this again. I have mixed feelings on this app. I have had SO MANY problems with orders, but I will say that the issues were caused by the supplier and not Spocket themselves. As a result, I will share my thoughts on them separately.
Spocket
Spocket has a good interface where it is easy to upload products and get your store started. They do have customer service reps who do try to help you when you have a problem. They may be slow to respond sometimes, but John specifically does really try to resolve the issues and is a genuinely nice person who has the unfortunate job of having to relay what the supplier tells him.
Where Spocket itself has issues is that it does have accountability for the suppliers it has on it's site and the supplier I worked with brought me nothing but problems (see below). Spocket itself isn't bad, but I would say suppliers need to be vetted more and held to a higher standard.
Fushia Odysseus (supplier)
If you use Spocket, DO NOT use this supplier. I had nothing but issues with them including:
- claiming they have products in stock only to have them cancel the order saying they are out of stock after they allegedly shipped the order (happened four different times)
- Forgot to send a piece of a product and pushed back when I reached out to Spocket about the missing item. The only reason the customer was able to get their complete set was because John sent a new one on Spocket's dollar
- claimed to have sent 8 packages on July 10th only to find that they did not drop off any of the packages at the post office until July 19th when they allegedly claim their processing time is 1-3 days and their shipping time is 1-3 days. They also repeatedly lied to Spocket saying they sent the items when that was clearly not the case
Overall, Fushia Odysseus will not fulfill your orders on time and how you expect them to be. They will also not accurately track their inventory causing half your orders to be cancelled. They are a horrible supplier who does not know the first thing about customer service. They do not consistently or accurately do any of the things a dropshipping supplier is supposed to do.
If I could rate the supplier negative stars, I would; however I am giving two stars to acknowledge that Spocket staff actually do care and make an effort to help you and do have the unfortunate job of dealing with Fusia Odysseus on these matters who was not communicative and straight up lied about things regarding their inventory and shipping. I would give John five stars for his effort on this, as he did really make an effort to help even though the supplier made it extremely unpleasant for everyone involved.
If you find a good supplier on Spocket, you might have a better experience than I did with this app.
Thank you for the feedback! We appreciate you bringing this to our attention. Our sincerest apologies for these issues that you've faced but rest assured that we will do our best to resolve all the issues immediately. Please know that we have your back and we'll rectify these matters as soon as possible. Thank you for your patience and understanding!
half vendors arent ACTUALLY based in the US, and un top of that there is NO way to reach vendors in case of an issue. no customer service available unless you pay a huge fee
Thank you for your review! Our sincerest apologies for any inconvenience we may have caused you. The suppliers we have are also from different parts of the globe aside from the suppliers that we have from the US. Rest assured we are working to improve the way we communicate your needs with our vendors to better resolve any issues. Our customer service is available to you anytime! Please feel free to reach out to support@spocket.co and we'll gladly do our best to assist you however we can. Thank you for your understanding!
I made my 1st order from US supplier but I find he is she in website and not American with very cheap products and the order come missing 2 items out of 4
Thanks for letting us know about this! We'd like to make sure that this has been addressed by Spocket. While most of our vendors are based and located in the US and Europe, we do have vendors that are based from other regions as well. You can select which vendors you want to work with long term by ordering samples from their range. If you find that they come in poor quality, let us know straight away and reach out to us at support@spocket.co. We hope to resolve this to your benefit and earn you back as a customer.
Wishing fulfillment would be much faster. The supplier we chose ships out of the US and is still taking 13 business days to fulfill
We're sorry to hear that our supplier was not able to meet your expectations with the fulfillment. We thank you for your understanding with some of the unexpected delays due to the current situation with some of the carriers. Rest assured we will do our best to support you all throughout!
One of the best websites. Wish winning products had faster shipping times. But other than that, great suppliers.
Thank you for taking the time to share your feedback with Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we are focusing on supplier sourcing so we can add more products and suppliers that offer fast shipping. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
spocket is pretty good, it is easy to use and an enjoyable platform in general.
might they add a feature to connect with sellers/suppliers directly.
You'd be happy to know that the feature you are suggesting is actually in the works right now and might be available soon! We're glad you are enjoying Spocket in general. Thanks for using Spocket! -John
Easy and super convenient! It does everything from the description to shipping for you. Exactly what I've been looking for!
Thank you for your kind words! We strive to make our platform user-friendly and accessible to everyone. Our dedicated customer support team is available 24/7 to assist you with any questions or concerns you may have. Don't hesitate to reach out to us! - Irene
shipping is my main concern for my online store. love the shipping rates, definetly my ecommerce has benefit from it. awesome work.
GREAT PRODUCTS BUT COULD USE A LOT MORE VARIETY FOR HEALTH AND BEAUTY PRODUCTS SHIPPING FROM THE EU. COULD NOT FIND SOME PRODUCTS I WAS SEARCHING FOR.
Thank you for letting us know! We appreciate the suggestions. If you have a specific product in mind that you are not able to find within Spocket or via our Aliscraper tool, please don't hesitate to reach out to us at support@spocket.co and we'd be happy to look into if for you. Thank you!