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Great app = quality products once u really commit to search, overall 4+ not 5 cause very little European suppliers at less in sport, at leisure. But overall good and easy to use
Your feedback is a big help! We are onboarding more products and we are also constantly on the hunt for more EU supplier so please stay tuned!
This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT
Thank you for letting us know! Shipping can be definitely be a pain sometimes especially during these times! We appreciate your feedback as it does help us know the things we can improve on and how we can do things better. Direct contact with the suppliers is a feature we are working hard to implement in the future and hope to have it rolled out soon! Failed delivery attempts however are usually within the hands of the courier themselves but it is not a reason for us not to do whatever we can to help. We understand that an update was already shared by our Customer Service about your this certain order. We would love to make sure that everything goes well! We'll have one of our dedicated account managers reach out to you directly to assist you. Thank you for your understanding and patience!
I had some issues with importing items to my store but the individual who helped me out via chat desk was extremely helpful! Got my issue resolved. Excellent service.
Thank you for your review. We will share this with the Customer Support team to let them know how we are doing. Feel free to reach out to us again if you have questions and we'll be happy to answer that for you. Have a wonderful day! -Erwin
five stars yewwww. So far so good this is my first week and having a blast check us out Thats Nice Brand dot com.
We are always here and happy to help! We're glad you're loving Spocket! Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Amazing!!! The customer support is super as well! The products are wonderful and not common like on other apps. This is a must have app! Highly recommend!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers, you rock!
DO NOT USE SPOCKET. I've cancelled for two months now, received confirmation from TWO of their support team members on separate occassions saying my cancellation was confirmed and for both months I've been charged the monthly fee! The first month I got refunded and had them confirm with IT to ensure the cancellation went through, they said it did. Yet I was charged again. Ridiculous. Generic items and suppliers lie about where they're shipping from. DON'T USE SPOCKET!!
We are very sorry to hear about this incident. You can rest assured that we will rectify this matter immediately and resolve any issues regarding your account/s. One of our account manager will get in touch with you to work with you and sort out everything as soon as possible! We thank you for your understanding and patience.
Sprocket customer service is quick to reply and assist with queries. Great products to choose from too.
You're very welcome! As we continue to improve and upgrade Spocket, you can expect to see more options and features. Thank you for joining us! - Irene
Muy Buena sería mejor si permitieran personalizar los productos, claro con sus costos abatidos, pero que se pudieran entregar ya producto final, sin tener que triangular...
¡Gracias por la respuesta! Spocket ofrece Facturación de Marca para que sus clientes reciban una factura con su marca y logotipo. Estamos buscando agregar aún más características como esta en el futuro. Ciertamente puede esperar que mejoremos aún más. ¡Gracias por elegir Spocket!
Thanks for the feedback! Spocket offers Branded Invoicing so that your customers will receive an invoice with your brand and logo. We are looking to add even more features like this in the future. You can certainly expect us to improve even more. Thank you for choosing Spocket!
I gave it this 4 stars because it's awesome, but I'm waiting for sales before I determine the 5th star. I've sampled some items, and they arrive quickly. This is perfect for my needs. Getting items to customers quickly is important to me. I think it's worth every penny
Thank you for sharing this feedback to everyone and letting us know that it's worth every penny of your hard earned income! That is absolutely awesome to hear -- we love it. We cannot wait for your first sale!
I tried to use this app. And I suggest everyone NOT TO USE THIS APP AND BE CAREFUL.
I add some items (which should be shipped from US) from this app into my shopify store. After I sold some of those those items I saw that supplier doesnt really ship from US but ships from China.
My customer saw this too and asked me for refund and told me she wont ever buy from my store again..
I asked spocket "support" to solve this problem but the only answer I am getting from them every single day is that they "are sorry" about this.
I dont really understand how can Shopify approve such a frauds..
I really DO NOT recommend this app.
Thanks for sharing your thoughts with us! We'd like to make sure that this has been addressed by Spocket. While most of our vendors are based and located in the US, Canada and Europe, we do have suppliers that who hail from other regions as well. We have always been clear as to where the items will be hailing from and their origin was never hidden from view.
Nevertheless, we'd like to make sure that there’s no further issues remaining on your end, so please reach out to us any time at support@spocket.co.