Spocket ‑ Dropshipping dos EUA , 5 320 avaliações

nunca me dejo entrar a la aplicacion y nunca me dejo conectar mi tienda

Confusing interface, nickel-and-diming, lack of support.

WARNNING.

I recently embarked on a journey with Spocket, opting for their 14-day trial for 99 cents, eager to explore the opportunities it could offer to my Shopify store. However, my experience was less than pleasant. I found myself unable to connect to my Shopify account without being charged 99 cents repeatedly, preventing me from even sampling the services Spocket promises.

I understand that for many of us, launching and running our own business is a cherished dream, and the financial aspect of it is crucial. We venture into such services to enhance our businesses, not to encounter unnecessary financial strains. Therefore, it is pivotal that we make informed decisions to protect our aspirations and hard-earned money from high-risk situations.

Below, I have summarized the prevalent complaints about this app. My intention is not to disparage any service but to share my experience so that you can make informed decisions and potentially save yourselves from unfavorable experiences.

I sincerely hope this information is helpful to you, and I wish you all success and fulfillment in your entrepreneurial journey. May your businesses flourish and your experiences be fruitful and rewarding!

1. SPOCKET'S DISHONESTY
Complaints of Spocket being dishonest and unreliable, with instances of customers feeling misled.
Issues with Spocket's representation of product origins; products purported to be from the US turned out to be from China.
Accusations of Spocket displaying false advertising about its services.

2. POOR CUSTOMER SERVICE AND SUPPORT
Numerous complaints about unresponsive and unhelpful customer service.
Instances of customers feeling frustrated due to a lack of support and resolution to their problems.
Reports of unresolved issues even after multiple contacts with customer service.

3. UNFAIR BILLING PRACTICES
Complaints of being charged even after cancelling the service.
Issues with unauthorized and unexpected charges, causing inconvenience and financial stress to customers.
Difficulty obtaining refunds, with some customers having to resort to disputes through payment providers.

4. SUBSTANDARD PRODUCT QUALITY AND SELECTION
Dissatisfaction with the quality and variety of products available on Spocket.
Complaints about the products being overpriced and not meeting the expectations set by Spocket's advertisements.
Issues with misrepresented products and inaccurate product information.

5. SUPPLIER ISSUES AND UNRELIABILITY
Complaints about the unreliability and unresponsiveness of suppliers on the Spocket platform.
Issues with order fulfilment and inventory management, leading to loss of business and customer trust.
Instances of wrong items being sent to customers and delays in order processing.

6. DIFFICULT AND INCONVENIENT PLATFORM USAGE
Reports of the Spocket app being difficult and inconvenient to use.
Challenges with navigating and utilizing the features of the platform effectively.
Frustration with the limitations and restrictions imposed by the platform on order processing.

7. FALSE AND MISLEADING REVIEWS
Suspicions and accusations of Spocket displaying false and misleading reviews.
Concerns about the authenticity and reliability of the positive reviews and ratings displayed by Spocket.
Issues with Spocket's response to negative reviews, including accusations of providing fake responses.

8. DAMAGE TO BUSINESS REPUTATION
Complaints of Spocket’s service causing damage to the reputation of user businesses.
Loss of customer trust and business due to unresolved issues and poor service from Spocket.
Stress and negative impact on businesses due to the unreliability and poor quality of Spocket's services.

9. GENERAL DISSATISFACTION AND WARNINGS
General dissatisfaction with Spocket's services and warnings to potential users to avoid the platform.
Accusations of Spocket being a scam and conducting unfair business practices.
Strong recommendations to consider alternative platforms and services.

The free plan includes uploading 25 products on the store. I tried to upload 20 and it was not uploaded , i delet it , we can not work with liars

scam , be aware , i tried the app and deleted it before my free test achieve because i find it usless , everithing is okey on shopify but since this they try yo charge my directly to my credit card every 2 days hopfully i used i bloked my virtual card before they keept steeling from me bunch of thieves !!!!!! DON'T GIVE THEM UR CREDIT CARD INFO !! THEY WILL STOLE FROM U

It says there is a free plan available, but whenever I tried to add an item to my import list, it kept trying to make select a plan to upgrade to. A free plan doesn't count as a free plan if all I can do is look at the products and cannot actually order them without upgrading. False advertising.

If I could leave zero stars, I would. Spocket is an emblem of the worst practices a business can adopt, hiding behind flashy marketing and dubious 5 star reviews, while they stealthily rob unsuspecting customers.

Promising a vast array of "quality" products, they deliver nothing but disappointment. The product selection is severely lacking in both quantity and quality, making their service utterly futile.

Their reckless disregard for customer data is horrifying. After deleting their app within the 7-day trial period, I was shocked to discover Spocket had retained my payment information unlawfully and charged me an outrageous $140 CAD. A clear violation of trust and basic customer rights, as well as Shopify's policies.

Their customer service is an affront to the term itself. Instead of aiding their patrons, they take pleasure in shrugging off valid refund requests, showing a shocking lack of empathy and blatant disregard for their customers.

Not only did this experience steal my hard-earned money, but it also robbed me of valuable time. Two full days spent wrangling with Shopify, the BBB, Spocket, and PayPal in a desperate bid to recover my funds.

This company made me feel inconsequential and exploited, a mere number in their list of victims. I was treated not as a customer, but as an easy mark.

Do your due diligence before considering Spocket. Take a moment to check their BBB profile (https://www.bbb.org/ca/bc/vancouver/profile/drop-shipper-mailing-services/spocket-inc-0037-2401868) to see the real, unfiltered experiences of users like myself.

I am actively campaigning to have this company removed from Shopify's store. Until that time, I implore my fellow entrepreneurs: avoid Spocket at all costs.

Desinstale la app el 29 de mayo de 2o23 y me sigen cobrando solicito devolucion, jamas use sus productos, espero una respuesta

STAY AWAY
My nightmare with Spocket began 6 months ago. I liked the idea to have a subscription with spocket because It was a good option to add more products to my existing online store, that has been in the market for many years with a policy of same day shipping and great reputation, until spocket showed up. What a nightmare.

The first problem that I had and kept having during my subscription, was the delay in shipments, the suppliers take more than what they say, which caused me a lot of chargeback fees and a lot of bad reviews. I still, after requesting the cancelation of the subscription, have 2 pending orders, one of those has a delay of more than 1 and a half month and the other more than 1 week delay, and this has happened many times.
The second mayor issue happened when Spocket sent me, after 20 days without shipping an order, an email saying that I had to pay extra $70 dollars to ship the product, because the supplier was saying that. And Im talking about a little fanny bag. When I complained, first they cancelled the order without my consent, and then I complained for that and they told me, that if I wanted to reopen the order and ship it, I had to pay extra $70 dollars. After many chats with ramdom customer service people, finally, they reopened the order and ship it.

The third problem and maybe the worst. One of its suppliers, that I picked to sell more than 100 products in my marketplace, is a complete scam. I had to refund and received returns of a lot orders because the photos of the products does not correspond in quality and design with the products delivered. After checking out everything I discovered that the photos of the swimshorts are renders made on a computer and are not photos of real products. (all this was shared on time with customer service, that is more like a psychologist who listen you but does not solve anything).

I even requested refunds in some of the issues that I had and I refunded the customers, but the answer from customer service was always in circles, and always saying that they were going to send my request to financial, but never ever financial contacted me, and of course, never received a refund.
My nightmare was almost every week, I got a lot of bad reputation and I never reported spocket or had a bad review, Because as a business owner I know how horrible is a bad review, and I never leave bad reviews. But after the last 1 month delay and a horrible review from a customer to my business I took the decision to tell my experience with a 1 star review. Immediately as magic somebody contacted me and offered me 3 free months to delete the message. Clearly I felt offended for the offer, I was not requesting to continue the subscription I was just cancelling this nightmare. But then they offered me refund me the value of 3 subscriptions to delete the comment. And my question was, but who is going to delete the comments of my customers on my social media?, this is insulting.
But after a lot of time expressing my disappointment with this company I gave up, and I accepted to delete the comment if they cancel my subscription and refund me the value of 5 monthly $49 subscription. That was not going to repair all the damage this company made to my business, at least they were going to cancel my subscription.
They waited on the phone to confirm that I deleted the comment, and after I did it, they confirmed me that they were going to refund me the value of 5 monthly subscriptions.
Ok, the nightmare continued when I walked up in the morning and they refunded 4 times $19 dollars, but not only that, they were saying that refunded to expired credit cards. So they do not only bribed me, waited for me to do my part of the agreement, but also they did not comply with their part of the agreement.
I dont know how this company is still in the market, and by the way guys, NOBODY is going to be rich or have a decent income, selling overpriced products, that are not shipped, that the photos are not the same as the delivered products, the customer service does not work at all, and do not maintain their word and any other marketplace sells the same products for less money.

This is my experience, and has been a nightmare since week 1. And it keeps going and going, because, they made me delete my review, they have not delivered the delayed products from open orders, but also they sent the supposed refund (to delete the comment) for less than half of what they promised to an expired credit card.
Never again Spocket.

By the Way, the following is the last message the person from financial sent me today, how charm:
"Ok thank you Andres. We do have sufficient evidence that we have provided you a full refund via Stripe. So we have maintained our end of the agreement, and we were, in fact, offering to go above and beyond. We will now engage our legal team as well if you feel that is the best course of action." Kaylee

To be clear, I have explained many times that they are "refunding" the money, which is not the amount we agreed, to EXPIRED CREDIT CARDS, that no money is going to enter my account, but they keep saying the lie, because their interest is the DELETE THE COMMENT.

I don't want to have business with a company that is damaging my reputation, but also is charging to damage my reputation, but also every time one of my customers place an order I can not sleep because I dont know if they are going to ship the order on time, or if I have to pay extra to ship it, or if the product has poor quality, does not look like the photos, or any other problem. A nightmare in progress!!!

To be clear I was bribed to delete a comment, and they never pay their part of the agreement. The never pay me any compensation for the reputational damages to my business. I have a check with the amount they told me sent, I need to know the address to send it now.

Customer support is practically non-existent. It is a decent system unless you have ANY issues (which you always will with dropshipping). Unless you have an upgraded plan, the only way to reach support is through email which they do not respond promptly to. Very disappointed.