Spocket ‑ US & EU Dropshipping , 4 783 recensioner
I'm an amateur in the business and, after trying many other apps, I had to get rid of them and just keep Spocket. Many look like they have it all together, but none compare to Spocket for small new businesses who want to function like the big guys.
Hello eNYCultures! Thank you so much for you review! It fills us with pride to know that our service is valued by our dropshippers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at firstname.lastname@example.org - Abby
I love working with Spocket :) Their team is so great at communicating via instant messaging when answer questions and resolving rare issues. I am so happy I joined their mission. Spocket offers wonderful unique products and truly let's their users find their passion. I would highly recommend Spocket to anyone interested in the DS world.
Hi Shop Tech Things! Thank you for choosing Spocket. Our entire Customer Support team at Spocket is very happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at email@example.com - Abby
Had a problem with deleted emails and user but luckily Spocket's customer service was the best especially with Ria! Will for sure continue to use Spocket's services.
Hello ArcticPedals! Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Ria! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at firstname.lastname@example.org - Abby
The products on the site and the fulfillment services offered are phenomenal. I am so happy to be apart of the Socket family! Thank you for being a partner in helping my business run effortlessly.
Hello Sweet Sentimental Gifts! We are happy to know that you are enjoying your experience. We are happy to know that Spocket helps you with your business. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at email@example.com - Abby
I have had a great experience with Spocket. They have a wide variety of suppliers and products including EU US UK and Aliexpress.
The customer service is best. The team reply instantly and is happy to guide you if you are new to dropshipping. I thank and appreciate everyone in the customer service team. especially, Rohini, who helped me with some troubleshooting and was patient and followed up until everything was solved. I recommend this app and give it 10 stars instead of 5. I will renew for sure next year.
Hello there! Thanks for your feedback! We are glad you like the service! We’re pleased that Rohini was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at firstname.lastname@example.org - Abby
Shopify gives you all the tools needed to market your store. However, everything has a cost and there no one to actually help store owners navigate the process.
Spocket makes dropshipping easier
Hello Fitfinity 365! We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more. We invite you to contact us via email at email@example.com or 24x7 live chat to discuss your experience in more detail. - Abby
There are other options for dropshipping, but Spocket has engaging inventory and reliable suppliers. It has been a pleasure to this point and I don't see why it should change anytime soon.
Hello Elevated Essentials! Thank you for taking the time to share your feedback with Spocket. We are glad you are satisfied with our suppliers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at firstname.lastname@example.org - Abby
I'm new to dropshipping and chose to go with Spocket very recently. I haven't used it too much yet, but Support has been amazing and Spencer truly helped me with getting my account setup. Products look to be a wide selection with very good quality and profit margins too. I'm excited to dive deep into Spocket and start using it more, but keep up the awesome work Support team & Spencer! Definitely impressed so far by the customer service, which is a great thing to see.
Hello Doo Outdoor Adventures! Fantastic! We are glad you loved the experience and Spencer was able to help you with your concern efficiently. It is great everything on your end is going smoothly. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at email@example.com - Abby
Prinz was professional and immediately helped me with my inquiry. He didn't make me wait long at all and answered my questions clearly. He gets a definite 5-star rating.
One improvement for Spocket to consider would be regarding pricing settings for products. It would be very handy to be able to set supplier-specific rules instead of only global rules for all products. Also once you have set a price, you cannot update it in Spocket and have to individually update each price in Shopify manually. Hopefully, these changes can be implemented in the near future.
Another annoying feature is that not all suppliers update the shipping information
(long after the processing time has passed) and you have to chase them to find out if they shipped an item or not. It would be wonderful if Spocket ensured that suppliers met these basic conditions to save all of us time :)
Hello InspirationIncluded! Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! Meanwhile, we have forwarded your feedback to our developer team and see what can be done in the future. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at firstname.lastname@example.org - Abby
Research Stage- Alleighna was amazing! She offered to compile a list of suppliers that would meet my needs. She was SPOT on! It was obvious that she listened to my concerns and needs. I received a list of suppliers that matched the quality and style I was looking for. Some actually exceeded my expectations. I love the 24/7 chat and quick response time. I appreciate the customized responses rather than generic scripts. It made me feel heard and important. I hope the service continues to wow me. UPDATE: Spocket's support has been awesome! I've worked with several reps, but mostly Alleighna. Alleighna's follow up and follow through is top notch. What I appreciate most about her support is that she takes the time to understand what I truly need and addresses it. I was in the process of doing a complete over-haul of my store, which could've been scary and stressful, but Spocket/Alleighna came through every time. Thank you!
Thanks for your kind words and for mentioning one of our Customer Support Team. You’re right, Alleighna is always going above and beyond. We’ll be sure to share your praises with her, she will be very happy! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at email@example.com - Abigail