Spocket: US & EU Dropshipping

I am new to dropshipping and have alot of questions. Sprocket chat agents always understand my question and gives me the info I need to make my business profitable. I recently reached out because I needed help calculating shipping charges. Not only did Irene answer my questions regarding shipping charges, but also told me about the Aliscraper tool to help me manage my products. Great service!

I am still learning the app and growing my store with inventory, as I navigate through the process, Eleanor has always been on top of my questions. Her responsiveness and knowledge base has made me feel secure in my decision to proceed with Spocket.

I do wish the suppliers would have more art in stock, most have become sold out.

But customer service has been excellent! Thank you Eleanor!

I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.

That this app has winning products which helps beginners to find their products easily . I as a beginner felt easy to use this app,as support guides helped me in every step to select a product,import it and pushing to my store. I liked the products and the way I m enlighted from help guide

We installed Spocket through Shopify on February 11 and removed it from our Shopify admin panel before the 14-day trial ended. Despite never using the service and deleting the app, Spocket continued to charge us for 6 months without any notification or usage.

When we contacted customer service, they acknowledged our case and initially promised a full refund. We provided clear proof of app removal and detailed invoice numbers. Yet only one partial refund was issued, and all further communication has been ignored for months, despite over 10 follow-up emails and documented chat logs with Spocket agents.

This is not a misunderstanding ! and it's unacceptable behavior from a company operating in the Shopify ecosystem.

We are now preparing to escalate this legally.

If you are a merchant, think twice before trusting Spocket. Simply uninstalling the app won’t stop billing, and customer service will delay, deflect, and disappear when it comes to resolving issues. This experience has been exploitative and deeply unprofessional.