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AVOID!!! They took 2 payments from my account for £64 on 2 days back to back! They have no customer service and no one will respond to you! They will just take more payments. I had to cancel my card and get a new one!! I know someone will reply to this comment saying email us and we will get it sorted blabla!!! the truth is they don't want to sort it out or refund or anything. They don't respond to your emails!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Honestly, I've tested just about every supplier and I'm extremely disappointed with this one.
I trialed spocket to see if it would be a good fit for me. I determined it wasn't. When I attempted to login again - I received a "sign up for spocket" pop up after cancelling my membership.
I received the $299 charge for the "unicorn" level (even tho I attempted numerous times to cancel this membership). I even got ahold of support to try to get it resolved.
They responded that I have 2 accounts under the same email. But since I somehow cancelled one day after the trial I'm crap out of luck. But hey - a product I'm not even using will be cancelled now.
So I decided to try logging in to give it another go since i guess I just wasted $299 anyways and I still cannot login.
This honestly has to be the worst experience I've had with a subscription service hands down.
Account 1
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
No Subscription/Plan
Account 2
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
Unicorn Monthly Plan (Trial End Date: March 06, 2024) - Cancelled on March 07, 2024.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
I did not actively use the trial period subscription in my shop, yet I was charged 99 USD for 1 month without my knowledge. I objected to this injustice, but they do not respond to emails
Thank you for taking the time to share your feedback with us! We value your satisfaction and strive to provide the best service possible. We'd like to discuss your concerns regarding the subscription fees and explore potential solutions. Please reach out to us via chat or email at support@spocket.co, and we'll promptly address this matter. We look forward to assisting you.
great app helps with import
Awesome! Making the importing process smooth and efficient for our users is one of our top priorities. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Happy Spocket-ing!
très complet et facile d’accès, cela est très facilitant pour un débutant
Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que Spocket est facile d’accès et complet, surtout pour les débutants. Notre objectif est de rendre le processus de dropshipping aussi simple que possible. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Bonne chance avec votre boutique! - Eleanor
Love the app make drop shopping easy
Thank you for the positive feedback! We're delighted that you find the app easy to use and enjoy the products and features. Don't hesitate to reach out if you need assistance!
Happy Spocket-ing!
I've been wasting time with this app for days now, and the customer service has been really bad in resolving the issues that I've been having.
Lots of bugs in the website that has to be fixed!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Plug and play option for suppliers and retails to dropshipp the products. Very easy to use, and 0 fees for the suppliers. I recomend this app to everyone
Thank you for sharing your positive experience with others. Your words of encouragement help us motivate our team to continue innovating and improving our app. We're grateful for your trust in our platform and look forward to continuing to support your business. - Erwin
La variedad de productos es genial!
¡Muchas gracias por tu comentario! Nos alegra mucho saber que estás satisfecho con la variedad de productos que ofrecemos. Siempre trabajamos para ofrecer opciones de alta calidad que se ajusten a las necesidades de nuestros clientes. ¡Esperamos volver a servirte pronto!- Eleanor
So far, so good, but I'm yet to test the platform's advantages and downsides, though. I guess Spocket's main advantage is its wide variety of products from the U.S. and Europe, which are vastly different from the usual and widespread chinese fare you find in other marketplaces.
Hello Kiraras Store! Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our drop shippers and rest assured that we are focusing on supplier sourcing and hoping that we can add more products with various niches. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby