Spocket‑ EU & USA Dropshipping , 5 191 recensioner
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Pretty decent overall. I find that the app is a little slow at returning requests and of course it would be great to have more brilliant products.. but I really like it :)
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone!
Good source of quality items for my store. Good filtering and search abilities. Very fast responses from support!
Awesome! We appreciate your kind words! We are focusing on adding more products from the US/EU so you can have more selection. Contact us via live chat or email at support@spocket.co if you need assistance! - Irene
first time using the spocket app, find it very useful to use, starter plan too limited, enjoyed app.
We value all the feedback we get and we believe that listening to our merchants will not only make the app better but the best. Thank you!
Spocket is a great site! Beautifully designed, items have all the details you need, and the customer service is great (very attentive, supportive of your endeavors, and positive overall). I definitely recommend giving them a try!
We are very grateful for your recommendation! We'll make sure to keep the app not just great but the greatest it can be.
I love this. Thank you for making this EASY. As some one who typically can figure out anything, Spocket makes it so easy to support, be supported & feel supported.
Our support for you will always be at 100% because we believe that your success is also our success. We are happy to make it easy for you and its awesome that you love Spocket! We appreciate it!
So good that I can import products from EU/US! It shows a very clean interface and a very decent product filtering
I have 2 major complaints. (1) Customer service can't do anything to actually help or give any real answers to any questions, other than some generic form response. I emailed about a very specific issue I was having that should have been simple to address but instead of an answer, I was told "we can give you free service for 3 months". That's nice, and I appreciate it, but I would like my issue resolved. (2) There is no way for the store owner to contact the suppliers, no way to know how reliable the suppliers are, no way to know the quality of their products, and no way to know if they plan on continually supplying products or if they're only in business to empty out inventory. I have spent MONTHS building my store, painstakingly editing poorly written descriptions, ordering samples of products with high inventory, updating photographs, filming videos, etc., only to have products and suppliers disappearing left and right. All of my hard work, time, and money is being wasted because it is impossible to communicate with suppliers. There needs to be a line of communication between the store owner and the supplier so a relationship can be formed. Store owners need to be able to write reviews on suppliers and their products to keep them honest. Currently there is only a star rating based on supplier shipping times and no way for store owners to provide their own rating on suppliers or products. I spent weeks, not to mention hundreds of dollars, building advertising campaigns around products I purchased, filmed videos for, and photographed that have vanished with no explanation or warning. This is not okay! My store isn't live yet, but what will happen when I am live and the products I am advertising to draw in customers don't exist on my store? I'm the one who ends up looking bad. Please, fix this major gap and hold suppliers accountable for their business practices and allow store owners to form relationships with them. Please explain to these suppliers that they cannot charge retail prices to wholesalers. And please give customer service real information so they can actually help people.
We understand the circumstances and we appreciate that you have been very understanding with us given the current situations that you are experiencing with some of the suppliers and orders that you have. Rest assured that we will continue to work with you to resolve these issues and sort everything out for you. Thank you for the patience that you have extended to us so far! We'll make sure to keep in touch with you to make sure to work on all these points you have raised with us. Please feel free to always message us at support@spocket.co and we'll make sure to assist you the best we can.
Recieved my first order with spocket today. I didn't have my laptop with me, only with my phone...and I was in need of help fulfilling my first order. Spocket customer service was available through chat right away! With their help I was able to successfully place my shop's very first order!
Congratulations! We are very happy to hear that. Now you know that we are here to help no matter where you are or what item it may be, we're always ready! Happy Spocket-ing!
One of best free apps in Shopify. I used for my website www.doublehandles.com and really love it. Good one.
Spocket has a great variety of quality products. Their app makes it very easy to
create collections that attract customers with a wide variety of different options. Highly recommend!