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I like the customer service, and how quickly they respond to my concerns. I just upgraded to the 'Pro'
Thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
So far with my experience i think that most of these reviews are fake or drop-shippers who get allot of charge backs and don't care about the customers needs or building a reliable website.
For a USA warehouse shipped products, the orders shipping times are almost the same as Ali Express so why pay the premium fee...
The Seller has only so far put in Fake Tracking numbers or just made the shipping label but from some reason they do not want to send it out. Its almost like there waiting for the Item to come to them from Ali Express like drop shipping from a drop-shipper. Tracking Number: 9400110205958011247816 - USPS - Total Fake, This order was made on Dec 16th customer still waiting.. Will need to now give them the Item for free as part of our customer support! Example 2. Tracking Number: 9400110895343169919734 & 9400110895343169919734
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400110895343169919734%2C
This was "shipped" over 5 days ago but it never even got to USPS office!
I contacted support but they suck and its hard to get any answer from them until i screen shot the problem.
So what should I do? Do i just go out there contacting the US Brands like I do all ready for the other products I sell?
Or dose anyone know of a company in the US that dose the same thing but works and is not fake? I don't mind paying any premiums.
Thanks,
Sam Baron
I’m truly sorry to hear about your recent experience with us and apologize for the inconvenience you've faced. We take customer feedback very seriously, and it’s clear we fell short in this instance.
Thank you for bringing this to our attention. We’re committed to improving our service and hope to have the opportunity to make things right. - Eleanor
Just wow! There were so many questions I had before I was going to start Dropshipping and Spocket made everything so much easier, their team is always there to help and guide you through any process.
Also, one of my main concerns was that I did not want to sell bad quality products and I wanted reasonable shipping times, that is something you don't need to worry about using Spocket.
This is honestly the option for most drop shippers.
10/10
Thanks so much for your kind words! We strive to do our best in meeting your expectations. Please watch out for more app updates and new product releases. Happy Spocketing!
Support is great with Spocket! At times there's a bit of a learning curve with setting things up properly, but they are readily available via chat and have excellent follow up/follow through!
We do understand the need for support specially if you are still new in dropshipping but what we can guarantee you is that our amazing support team is always here to guide you every step of the way.
Just installed the app, very easy to use. Lots of items..looking forward to adding new and unique items to my shop.
Nice app Nice app Nice app Nice app Nice app Nice app Nice app Nice app Nice app Nice app Nice app Nice app ^^
Hey there - that is so NICE of you. Thank you and welcome to Spocket!
This apps vendors have great products but everything about them are horrible and problematic. They continue to not ship orders or they allow customers to buy products that are out of stock.
The app itself is good, the problem is the vendors on the app not abiding by their preset shipping guidelines or responding back to the seller so he/she can provide adequate and timely information to their customers to keep their customers from getting upset so much.
Hi there! We're very sorry to hear about the problems you faced with some of the suppliers/products that you have on your store. We would be more than happy to resolve all the issues and concerns you have as soon as possible! Please reach out to us via support@spocket.co and we'll gladly do our best to get things sorted out for you. We'll be looking forward to assisting you!
nice app with a lot of products and very good customer service, a must have for every drop-shipper
This is a great resource for a start-up company. Kudos to Shopify!!
This app is easy to navigate and import products to my shopify store. The prices are competitive the selection is good.